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Page 19 of 23 <br />FORM 4.03 QUESTIONNAIRE <br />Suppliers must complete this “Questionnaire” providing the information in the same order requested <br />below. Suppliers may emphasize in their narrative any areas of their proposal that they believe exceed <br />our requirements. <br />1. Qualifications and Relevant Experience <br />A. Briefly describe your company. Include how long the company been in business. <br />B.Describe the qualifications of your company, its business experience and achievements. <br />C.Who are you proposing to be the project manage if awarded this contract? What is their <br />experience with this work and other aspects pertinent to this project? Provide a list of three <br />major projects that person has been involved in and their role. <br />D.Provide names, tenure, roles, and responsibilities for each key team member engaged in <br />providing the related services. <br />E. What characteristics most distinguish your organization from your competitors? <br />2. Technical Capability, Approach, and Capacity <br />A. What is your approach to this project? List the primary features or work tasks. Describe your <br />execution, management, and control of the project. <br />B.How will the city and its residents benefit from your approach? <br />C.Provide a timeline plan for this project and include any City of Everett staff time <br />requirements. <br />D. Does your firm intend to subcontract any portion of this contract? If so, please provide the <br />following: name of the firm(s), the percentage of work to be performed by each <br />subcontractor, and a description of the nature of work performed by each. <br />3. Communication, Customer Services, and Training <br />A. How will your project manager communicate with City of Everett’s project manager in all <br />phases of the contract? Include how often status reports are provided. <br />B.Describe your approach to achieving Customer Satisfaction. <br />C.Describe the on-going training of your staff to assure daily working knowledge as applicable to <br />this contract. <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (5) completed relevant project experiences, within the past five <br />years that demonstrate successful contract performance similar in size and scope as <br />described in this RFP, include any government experience. Include the following for each <br />reference: <br />a. Company name and full address