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5 <br /> Exhibit E-4 <br /> Statement of Work <br /> The following information defines the implementation services to be provided by TripSpark for the TripSpark <br /> Ripple Notifications(Inbound and Outbound)Software as well as the effort that will be required from Customer's <br /> staff and resources. <br /> Unless otherwise indicated,TripSpark will provide`standard'implementation services(project management, <br /> operational review,testing,installation,training,etc.)as defined by TripSpark. Any special requirements will be <br /> considered a change request and processed through our standard change request system. <br /> Overview <br /> Tuffs IMPLEMENTATION INVOLVES TIlE FOLLOWING llit;li LEVEL T% KS: <br /> 1. Operational Review <br /> 2. Software Installation and Configuration <br /> 3. System Administrator Training <br /> 4. Advanced Functionality Training <br /> S. Dispatch Training <br /> 6. Go-live Support <br /> The key assumptions that TripSpark has employed while determining the level of effort involved with this <br /> implementation are presented below. <br /> Customer is responsible for the purchase and installation of any required server hardware(servers shall be <br /> preconfigured to TripSpark's specifications) <br /> - Software will be delivered`off-the-shelf. <br /> - Customer is responsible for the payment of fees associated with their usage of the Ripple system. An <br /> estimate has been provided for the projected use,any overages will be billed accordingly <br /> Ripple notifications are in English only. <br /> The remainder of this Statement of Work(SOW)provides details concerning the effort required to support the tasks <br /> described above. <br /> In addition,it is assumed this Software will take advantage of existing TripS park infrastructure,data sources and <br /> software unless otherwise stated. <br /> Amendment#4 Page 6 of 12 <br /> 112 <br />