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AudioEye - Managed for Municipal Websites Hosted by CivicPlus <br />AudioEye Services are performed by AudioEye, Inc. (“AudioEye”), for whom CivicPlus is an <br />authorized reseller. <br />In no event will AudioEye, CivicPlus, any of their affiliates, or any of their respective directors, <br />officers, shareholders, employees, and agents (collectively, the “AudioEye Parties“), be liable for <br />any damages (whether direct or otherwise) or subject to any indemnification, hold harmless or <br />defense obligations arising out of, relating to or resulting from any third party claim alleging that <br />any website, tool or application subject to any AudioEye offering is not compliant with any laws, <br />regulations, guidelines or standards relating to accessibility, including without limitation the <br />Americans with Disabilities Act, the Unruh Civil Rights Act, the Rehabilitation Act or any web <br />content accessibility guidelines (“Accessibility Claim”) and Customer covenants not to bring or <br />assert any claim against AudioEye or the AudioEye Parties relating to such Accessibility Claim. <br />If AudioEye or Customer or any parent or affiliate receives any communication, or as a <br />defendant is served with a complaint, alleging an Accessibility Claim, Customer will promptly <br />provide CivicPlus and AudioEye with a copy of such communication or complaint. In <br />connection with any Accessibility Claim, none of the CivicPlus or Customer or any parent or <br />affiliate or employee of any such entity or person will refer to AudioEye or the services <br />performed by AudioEye without AudioEye having an opportunity to review and comment upon <br />such reference. <br />Without limitation and unless otherwise provided in a separate agreement, the Service does not <br />provide accessibility or compliance, or otherwise remediate, the following: (1) any documents, <br />spreadsheets, pdfs, or other non-website content or files accessible via the Authorized Domain, <br />(2) any videos or other multimedia files accessible via the Authorized Domain (including <br />embedded videos or multimedia files from third-party platforms), (3) any non-website <br />applications, (4) any domains linked from the Authorized Domain that is not an Authorized <br />Domain (including Google Maps or Instagram), (5) any third-party content or widget including <br />plug-ins, iframes or applications, (6) any plug-ins, iframes or applications that use the flash <br />format, or (7) a java application that operates in a separate window. <br />Services Ordered <br />On behalf of CivicPlus, AudioEye will provide the Services listed below to the Customer. <br />AudioEye retains the right to change the Services subject to the terms of the Agreement. <br />Feature Description <br />Find