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EnterpriseServicesWorkOrderv9.0(WW)(ENG)(Jul2022) [CP] Page 3 of 8 <br />Services by Support Location <br />Unified Enterprise Support USA - SLG - Enterprise West 6/1/2024 - 5/31/2025 <br />Quantity Service Service Type <br />Included Enterprise Advisory Support Hours As-needed Advisory Services <br />Included Enterprise Azure Problem Resolution Hours As- <br />needed <br />Problem Resolution <br />Support <br />Included Enterprise On-demand Assessment On-Demand Assessment <br />Included Enterprise On-Demand Assessment - Setup and <br />Config Service As-needed <br />On-Demand Assessment <br />Remote <br />Included Enterprise On-Demand Education On-Demand Education <br />Included Enterprise Online Support Portal Administrative <br />Included Enterprise Problem Resolution Hours As-needed Problem Resolution <br />Support <br />Included Enterprise Reactive Support Management Service Delivery <br />Management <br />Included Enterprise Service Delivery Management Service Delivery <br />Management <br />Included Enterprise Webcasts As-Needed Webcast <br />Included Reactive Enabled Contacts Problem Resolution <br />Support <br />Designated Engineering | Copilot for Microsoft Security - Tier 1 USA - SLG - Enterprise <br />West 6/1/2024 - 5/31/2025 <br />Quantity Service Service Type <br />Designated Engineering Proactive Copilot for <br />Microsoft Security <br />3 ea Designated Engineering Proactive Copilot <br />for Microsoft Security - Generic Administrative <br />40 hr Designated Engineering Time Copilot for Microsoft <br />Security <br />Designated Support <br />Engineering <br />Included Service Delivery Management Extended Service Delivery <br />Management <br />Unified Proactive Services Add on | Unified Proactive Svcs Enterprise Security USA - SLG - <br />Enterprise West 6/1/2024 - 5/31/2025 <br />Quantity Service Service Type <br />Included Service Delivery Management Extended Service Delivery <br />Management <br />1 ea Onsite Visit Onsite Support <br />1 ea Microsoft Purview Optimization Assessment Assessment Program