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Phone: 425-628-5061 <br />E-mail: vandana.paluri@juvvaltech.com <br />Website: www.mymoliapp.com <br />(including commercial purposes) not stated herein, Client must first obtain a written license from Juvval <br />Tech <br />including but not limited to user-generated content. <br />8.7. Security <br />The Moli software is managed by Juvval Tech's Support Team and is responsible for the physical security, <br />data redundancy, and other aspects of backups and power supply necessary to maintain uptimes that <br />meet the definition of this Service Level Agreement. <br />The Support Team at Juvval Tech is responsible for managing the Moli software and the technology <br />infrastructure which supports the software. Adequate services shall be provided by Juvval Tech to <br />ensure physical security, data integrity, data redundancy, and other components of backups and power <br />supply required to uphold uptimes that adhere to the terms of this Service Level Agreement. <br />Juvval Tech is responsible for the SSL certificate used to secure individual customer logins via the web- <br />based interface as well as encryption of the ticketing data within the SQL Server storage environment. <br />Juvval Tech is also responsible for the verification of regular data backups and redundancy that is <br />necessary to avoid any data loss. <br />Juvval Tech shall notify the Court Customer within 48 hours in the event of any known security breach <br />or compromise to the integrity of the data. If Juvval Tech determines that a username or password of a <br />valid user for Court Customer was utilized during the security breach, Juvval Tech shall immediately <br />deactivate the account and change the password prior to notifying the Court Customer, to ensure that <br />no further security breaches occur. <br />9. LIMITATION ON LIABILITY. <br />9.1. Juvval Tech hereby represents and warrants to Client that it has the qualifications, the experience, and <br />the ability to perform properly under this Agreement. Client understands and agrees that the decision <br />whether and how to use the Service rests solely with Client, and that any and all consequences arising <br />out of or in any way relating to the use of the Service shall be and remain the sole responsibility of <br />Client. <br />9.2.The total liability of Juvval Tech to Client under any provision of this Agreement or for any claims, losses <br />or damages related to its performance under this Agreement (whether based on contract, tort, or any <br />other theory), shall be limited to the amount of Fees paid by Client to Juvval Tech for the services giving <br />rise to the liability. In no event shall Juvval Tech be liable for lost profits or any consequential or indirect <br />damages. The parties acknowledge that the parties have relied upon the inclusion of these limitations <br />in consideration of entering into this agreement. <br />9.3.Notwithstanding the foregoing, Juvval Tech shall be liable, and Client will not indemnify Juvval Tech in <br />any event where Juvval Tech was negligent or committed deliberate misconduct in performing under <br />this Agreement. <br />10. GENERAL PROVISIONS. <br />10.1. DISPUTES.The parties shall attempt to resolve any and all disputes or claims arising out of this <br />Agreement through mutually cooperative negotiation in good faith. If negotiation is unsuccessful, the