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<br />Page 19 of 33 <br />FORM 4.03 QUESTIONNAIRE <br />Suppliers must complete this “Questionnaire,” providing the information in the same order requested <br />below. In their narrative, suppliers may emphasize any areas of their proposal that they believe exceed <br />our requirements. <br />1. Qualifications and Relevant Experience <br />A. Briefly describe your company and any partners. Include how long each company has been in <br />business. <br />B. Describe the qualifications of your company, its business experience, and achievements. <br />C. Describe the previous experience of each organization implementing similar projects or providing <br />services to Parks or similar venues. <br />D. Who are you proposing to be the project manager if awarded this contract? What is their <br />experience with this work and other aspects pertinent to this project? What are their years of <br />experience, years in the industry, years with the firm, years of applicable licenses, etc.? <br /> <br />2. Technical Capability, Approach, and Capacity <br />A. What is your approach to this project? What length of contract is needed to make this endeavor <br />worth it for your business? Describe your execution, management, and control of the project. <br />Include a business plan specific to this proposal and include a financial proforma that covers the <br />duration of the contract length you are proposing. <br />B. Describe any environmental or sustainability benefits of your proposal. Include sustainable <br />related strategies, practices, services, or products that may reduce the environmental impact. <br />C. Provide a timeline plan for this project. <br />D. Describe the proposed customer service plan. This includes, at a minimum, the process of <br />addressing customer comments, complaints, issues, and incidents received via any <br />communication channel. Include the process for keeping the City informed of complaints that are <br />received. <br />E. Does your firm intend to subcontract any portion of this contract? If so, please provide the <br />following: the name of the firm(s), the percentage of work to be performed by each <br />subcontractor, and a description of the nature of work performed by each. <br />F. Address any remaining points not asked above. <br />3. Communication and Recreational Benefits <br />A. Describe how the City of Everett Parks Department, residents, or visitors will benefit from your <br />project. Why should the City accept your proposal in terms of community and recreation <br />benefits? How many people do you anticipate serving with your approach? <br />B. Describe how your proposal would benefit Everett’s diverse population, including marginalized, <br />underrepresented, and at-risk communities.