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Ziply Fiber Schedule 20049472 <br />City Of Everett <br />Sabina Araya <br />, <br />SERVICE ORDER FORM <br />Schedule #20049472 <br />September 17, 2024 <br />This is Schedule 20049472 by and between City Of Everett (“Customer”) and Ziply Fiber Northwest, LLC; and Ziply Fiber Pacific, LLC; and Ziply Fiber <br />Northwest, LLC; on behalf of itself and its affiliates (“Ziply Fiber”). Customer orders and Ziply Fiber agrees to provide the Services and Equipment identified in <br />the Schedule below. This Schedule incorporates the Ziply Fiber Services Agreement referenced below, as well as any Ziply Fiber policy, terms and conditions, <br />or tariffs referenced in the text below. <br />Type/Purpose: Order for New Services Term Length: 36 Months <br />Monthly Recurring Service Detail: <br />Product Term Qty Price Total Loc A Loc Z <br />EVC - 100 Mbps (Intrastate) (36 Mo) 36 1 $ 892.00 $ 892.00 1330 SE EVERETT MALL WAY; <br />EVERETT, WA 98204 <br />2930 WETMORE AVE; <br />EVERETT, WA 98201 <br />UNI Port - 1 Gb (36 Mo) 36 1 $ 99.00 $ 99.00 1330 SE EVERETT MALL WAY; <br />EVERETT, WA 98204 <br />UNI Port - 1 Gb (36 Mo) 36 1 $ 99.00 $ 99.00 2930 WETMORE AVE; <br />EVERETT, WA 98201 <br />Terms and Conditions.Customer shall comply and shall cause all Service users to comply with terms and conditions as per the Ziply Fiber Services <br />Agreement (“ZFSA”), which Ziply Fiber may modify at any time. The current T&C’s are available for review at the following address, subject to change: <br />https://ziplyfiber.com/zfsa. Customer is responsible for maintaining awareness of the current ZFSA and adhering to the ZFSA as it may be amended <br />from time to time. <br />Prior to, during and after the installation of requested services, Customer may choose to request that Ziply Fiber augment the original Service Order to <br />provide additional services or remove services from the Service Order. Depending on the scope of the requested changes, verbal requests from the <br />Customer will be acceptable in which case Ziply Fiber shall notify Customer of its acceptance of the requested changes via email. In some instances <br />Ziply Fiber may require additional written authorization. All applicable charges resulting from changes requested by the Customer, whether written or <br />verbal are the responsibility of the Customer and shall be deemed to be part of the Service Order and subject to its Terms and Conditions. <br />Service Level Agreement. The Service Level Agreement for Business Services is available for review at: https://ziplyfiber.com/sla <br />Internet Acceptable Use Policy and Security. Customer shall comply, and shall cause all Service users to comply, with Ziply Fiber’s Acceptable Use <br />Policy (“AUP”), which Ziply Fiber may modify at any time. The current AUP is available for review at the following address, subject to change: <br />https://ziplyfiber.com/policies/commercial_aup.Customer is responsible for maintaining awareness of the current AUP and adhering to the AUP as it may <br />be amended from time to time. Failure to comply with the AUP is grounds for immediate suspension or termination of Ziply Fiber Internet Service, <br />notwithstanding any notice requirement provisions of the ZFSA. Customer is responsible for the security of its own networks, equipment, hardware, <br />software and software applications. Abuse that occurs as a result of Customer’s systems or account being compromised or as a result of activities of <br />third parties permitted and/or allowed by Customer may result in suspension of Customer’s accounts or Internet access by Ziply Fiber. Customer will <br />defend and indemnify Ziply Fiber and its affiliates with respect to claims arising from Customer’s or third parties’ usage of Ziply Fiber Internet access <br />through Customer’s hardware or software. <br />Privacy Policy. The Privacy policy for Business Services is available for review at: https://ziplyfiber.com/corporate/privacy-policy. <br />Cancellation and Early Termination Charges. Customer may terminate a Service or Equipment by providing at least thirty (30) days prior written <br />notice to Ziply Fiber subject to the terms and conditions of service termination policies at: https://ziplyfiber.com/zfsa. <br />Dispute Resolution. All disputes arising in connection with this ZFSA shall first be resolved through good faith negotiation pursuant to the language at: <br />https://ziplyfiber.com/zfsa.