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<br />12 <br /> <br /> <br />“Postage” means costs incurred by DocuPet in packaging and delivering material to <br />Pet Owners in connection with the Services including labor. <br /> <br />“Services” has the meaning given to that term in Schedule A. <br /> <br />“Software ” means the software application provided through the Website, which <br />among other things, stores the Registration Information and provides authorized <br />access thereto through the Internet. <br /> <br />“Standard Fees” has the meaning given to that term in Schedule C. <br /> <br />“Term” has the meaning given to that term in Section 5. <br /> <br />“Website ” means the Internet website “www.DocuPet.com” and associated web <br />pages. <br /> <br />b. Other Terms. <br /> <br />i. Other terms used in this Agreement are defined where those are used and <br />have the meanings there indicated. <br /> <br />ii. Those terms, acronyms and phrases utilized in the IT services industry or <br />other pertinent business context shall be interpreted in accordance with <br />their generally understood meaning in such industry or business context. <br /> <br />2. DOCUPET SERVICES <br /> <br />a. Provision of Services. During the Term, DocuPet will perform the Services in a <br />competent, careful and professional manner in accordance with the terms and <br />conditions of this Agreement and shall ensure that all of its employees, <br />representatives and subcontractors delivering Serv ices act in a professional and <br />businesslike manner appropriate for the provision of a public service. <br /> <br />b. Use of Subcontractors <br /> <br />i. DocuPet shall not be entitled to delegate or subcontract any of its <br />obligations under this Agreement without the Organization's prior written <br />approval which shall not be unreasonably withheld. Notwithstanding <br />DocuPet’s use of subcontractors, the Organization’s sole point of contact <br />regarding the Services shall remain DocuPet. <br /> <br />c. Facilities and Assets <br /> <br />i. Except as otherwise specified, or as otherwise mutually agreed, all of the <br />Services shall be provided from DocuPet facilities. DocuPet shall be <br />responsible for providing all office space and associated utilities, office <br />furniture and supplies, and workstation equipment and software, as <br />required to perform such Services. In the event that DocuPet is required to