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k v <br /> 4 17.k VflrifilaF440;NA <br /> Go-Live Support (WBS 9) <br /> When the City commences live operations using JWorks, CJS staff will be on-site to provide "go <br /> live" assistance for the City operation. This step is critical to success. <br /> On-site go-live support will be provided for the go-live. During this time, CJS will provide refresher <br /> training and hands-on help to make sure the transition is as smooth as possible. This time includes <br /> verification of proper use of equipment and system performance, adherence to defined processes, <br /> and tracking and resolving system issues that arise. <br /> Go-Live support will be provided on-site for the first week of system use. For the week of the go- <br /> live we will provide one CJS resource (8 service days) experienced with go-live support to ensure <br /> a smooth and successful go-live. <br /> CJS resources will be available to assist with application related questions or issues that may arise <br /> during the initial use. Supplement support will be provided by the CJS Help Desk. <br /> During the post-implementation period, CJS will provide support during normal working hours. <br /> When possible and agreed, CJS will provide support to multiple shifts on a given day (e.g., by <br /> covering the last four(4) hours of one shift and the first four(4) hours of a second shift). <br /> Deliverable for Go-Live Support: <br /> • Go-Live support per the project plan <br /> CourtVIEW Page 120 <br /> JUSTICF SO1UTION5 <br />