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CourtVIBAl <br /> JUSTICE SOLUTIONS <br /> written as an add-on to the current software code base. CJS will, from time to time, <br /> release new products (including New Versions) and/or modules, which CJS will make <br /> available to Customer at the then-current price(s). <br /> C. All Revisions and New Versions will be transmitted to the Customer electronically <br /> unless otherwise mutually agreed. The Customer shall be solely responsible for <br /> executing the appropriate instructions in order to transfer the Revisions or New <br /> Versions onto to its system unless otherwise mutually agreed in writing. <br /> D. If Customer reports a Defect to CJS that can be resolved through upgrading to a New <br /> Version, Customer must upgrade to said New Version and CJS is not obligated to <br /> correct the Defect through remediation of the older version unless otherwise mutually <br /> agreed in writing. <br /> E. CJS Software is designed as standard products and not as customized systems. CJS <br /> recognizes the need for some Customer customization; however, CJS reserves the <br /> right to control the design, performance, and integration of CJS products and, as a <br /> result, may reject Customer requests for modifications or enhancements that are <br /> inconsistent with CJS' product strategy. <br /> F. CJS will use commercially reasonable efforts to modify the CJS Software in order to <br /> maintain its existing functionality and provide functionality required as a result in <br /> changes to the law, regulations, or rules of the Customer's State jurisdiction. A change <br /> to the law, regulations, or rules of the Customer's State jurisdiction that requires new <br /> functionality is an enhancement. CJS, at its sole discretion, may elect to add such <br /> enhancements to the product as a revision. If Customer requires such enhancement <br /> prior to CJS decision, if any, to add to the product, the Customer will be required to <br /> pay for such additional services at CJS' then current time and materials rate. In either <br /> case, the Customer shall timely notify CJS in writing of all requested legislative <br /> updates. The notice shall contain a summary of the modifications, identifying the <br /> applications and functions to be modified as well as detailed specification of the <br /> required changes. The Customer shall also provide a complete text, including effective <br /> date, of the legislation and/or order mandating the modifications. CJS shall then <br /> prepare a detailed functional specification for approval by Customer and the timeline <br /> required for implementation. Nothing in this provision requires CJS to undertake <br /> extraordinary efforts to complete the legislative updates or provide new functionality <br /> except as Additional Services. Customer agrees to cooperate with other customers in <br /> the jurisdiction to agree upon appropriate specifications. <br /> 4. TECHNICAL LITERATURE <br /> CJS shall make available to the Customer technical literature that CJS considers relevant to <br /> the CJS Software and its use within the scope of Customer's operations. <br /> 5. REMOTE DIAGNOSTIC ACCESS <br /> The Customer shall provide appropriate remote access capabilities by which CJS may, with <br /> the permission of the Customer, remotely access the CJS Software for the purpose of remote <br /> diagnostics and support. <br /> 6. PROPER USE <br /> A. The Customer agrees that all reasonable effort shall be taken to ensure that neither <br /> the CJS Software nor data files are misused. <br /> December 2015 9 of 10 <br />