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Page 18 of 25 <br />3. Communication, Customer Services, and Training <br />A. Describe how your agency will keep the City of Everett timely informed of any issues related to <br />delivering the services described in this RFP. <br />B. Describe your company’s approach to customer service and returning calls and e-mails. Describe your <br /> <br />C. Describe the ongoing training of your staff to ensure daily working knowledge applicable to this <br /> <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than three (3) completed relevant project experiences within the past ten years that <br />demonstrate successful contract performance similar in size and scope as described in this RFP, <br />including <br />a. <br />b. Point of contact name, title, e- <br />c. Contract title, number, start and completion dates. <br />d. Contract description and details. <br />B. <br /> <br /> <br />EXHIBIT D