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The training will be conducted via both online and in-person methods, as agreed upon by both parties. The frequency <br />and duration of training will be mutually decided and scheduled to the convenience of the Customer. <br />4. DEPLOYMENT SUPPORT <br />Flock will teach the Customer how to dispatch the Flock Hardware using the software for 911 calls. <br />Only personnel authorized by Customer may have access to the livestream from the drone. They will also be taught on <br />how to use Flock’s software to view said stream on any internet-connected device. <br />Authorized personnel may have access to the Flock IP, which can convey the current status of the drone, and how to <br />tell the drone to conduct additional maneuvers if needed. <br />All operations must be conducted by a Pilot in Command (“PIC”), who is an FAA-certified pilot. Customer will provide <br />the PICs needed to sustain this program. <br />Flock will assist in drafting a Standard Operating Procedure (“SOP”) as well as department policies regarding access, <br />deployments, privacy, and community engagement. <br />Flock will ensure correct implementation of each Flock station and its included Flock Hardware which may or may not <br />include the aircraft, on-prem servers, charging dock installations, radars, and more. <br />