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<br />B-1-1 <br /> <br /> 10156 99999 hg108542r9 <br />Appendix B-1 <br />Definition of “Calls for Service” <br /> <br />The purpose of this Exhibit is to define Calls for Service for purposes of billing/funding <br />calculations. <br /> <br />Snohomish County 911 will bill each Principal based on the User Fee formula, which <br />incorporates consideration of Calls for Service as defined in this Exhibit. <br /> <br />Section 1. Call for Service Defined: Snohomish County 911 defines a Call for Service <br />for workload analysis and User Fee calculation as any request for service or unit initiated <br />activity resulting in creation of a Computer Aided Dispatch System (CAD) incident that <br />requires oversight by or interaction with Snohomish County 911 personnel, with the <br />exception of the following: <br /> <br />a. Any mutual aid incident where another Snohomish County 911 Principal within <br />the same classification (police/fire/medic) is dispatched as the primary responding <br />agency. For example, a police department that responds into another police <br />department’s jurisdiction to provide assistance does not constitute a Call for Service <br />charged to the mutual aid responder. However, an incident involving both police <br />and fire/EMS would result in a Call for Service for both classifications. Similarly, <br />any mutual aid request dispatched to a location outside the Snohomish County 911 <br />service area shall not constitute a Call for Service. <br />b. Any incident that is a duplicate of another Call for Service, or associated with <br />another Call for Service. For example, multiple calls about a single brush fire <br />incident will result in only one Call for Service for the fire/EMS responder. <br /> <br />c. Any incident that is cancelled by Snohomish County 911 personnel due to an error <br />or similar internal reasons. This does not include “cleared incidents”, which are <br />incidents that are cancelled when the requesting party calls back to cancel the <br />response after the incident has been entered into CAD. <br /> <br />d. Any informational broadcast including but not limited to CAD entries type codes <br />of NOTICE, NOTICEP & INFO. <br />e. Any informational incident used for tracking non police or Fire/EMS activity <br />created by dispatchers solely for the purpose of assisting the dispatcher in tracking <br />such activity, for example, utility call-outs. <br /> <br />Section 2: Assignment of CFS: As a general rule, CAD incidents are assigned to a <br />Principal when the incident occurs within its authorized dispatch area (geo-verified <br />location) and service discipline (Police/Fire) with the following exceptions: <br /> <br />a. Transit, Fire Marshall, Narcotics Task Force: these incidents are assigned to the <br />responsible countywide agency regardless of location. <br />