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Page 5 SLED-27347 | CDW Government LLC SOW 123351 <br />o Schedule two 1hr End User training sessions for system users. <br />o Review settings and configurations made to Arcules Cloud Platform and cameras that were in scope for the <br />engagement <br />o Review general administration and camera operator tasks <br />o Review how to get help on Arcules products, via both online knowledgebase and support requests <br />CUSTOMER RESPONSIBILITIES <br />• All IP cameras to be configured by Seller during this installation must be physically installed, powered on and <br />accessible to the Arcules gateway via the LAN prior to the start of Services <br />• Customer is responsible for ensuring that they are utilizing an appropriate network architecture for proper <br />Arcules operation. Documentation on Arcules’ recommended network architectures can be found here – <br />https://arc-cs-01.arcules.com/en/articles/3060180-recommended-network-architectures <br />• Customer is responsible for ensuring that any IP camera hardware (and associated firmware versions) to be <br />used with the Arcules Cloud Platform are compatible and supported by Arcules. A full list of supported devices <br />can be found here – https://arcules.com/cameras/ <br />• Provide qualified personnel who will perform Customer’s obligations under this SOW, make timely decisions <br />necessary to move performance of the Services forward, participate in this project to the extent reasonably <br />requested by Seller and reasonably assist Seller with its performance of the Services <br />• Provide Seller’s personnel with appropriate levels of access and privilege to systems and information necessary <br />for Seller’s performance of the Services <br />• Limiting access to Customer’s network and/or facilities only as needed to perform the Services <br />• Make any final decisions regarding, and take responsibility for the implementation of any recommendations or <br />potential solutions provided by Seller under this SOW <br />ASSUMPTIONS AND ACKNOWLEDGEMENTS <br />• The scope of this Arcules Video Surveillance Configuration Service is limited to Arcules video surveillance <br />features, and excludes configuration of Arcules Access Control or other features not described in this SOW. <br />• The scope of this SOW excludes configuration of any third party camera-specific software or camera-based <br />video analytics features. <br />• Customer is responsible for performing any physical adjustment of camera field of view, if needed. <br />• All Services will be delivered remotely. No travel is required for Services. Customer will provide remote <br />access to the environment to Seller as necessary for Seller to perform the Services <br />• Customer’s personnel will be available on a timely basis, and when reasonably requested by Seller, Customer’s <br />personnel will provide input, review the Services being performed and the items provided by Seller, answer <br />questions, provide signoff, and allow Seller to gather and validate information, perform reviews and obtain other <br />input <br />• The scope and objectives of this project will be jointly managed by Customer and Seller to better ensure <br />completion of the project within the anticipated schedule <br />• Customer acknowledges and agrees that Seller will not process personal data that is subject to applicable data <br />security and privacy laws (“Personal Data”) within the scope of the Services, and that Customer will restrict <br />Seller from accessing any Personal Data during the performance of the Services <br />OUT OF SCOPE <br />The following activities are out of scope for these Services: