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3 <br /> <br />The internal monitoring program shall be submitted to the Agreement Administrator within 60 <br />days after the execution of this Agreement. RALJ Public Defender shall certify no less than <br />annually that monitoring has occurred in conformity with this Agreement and the monitoring <br />program. <br /> <br />1.5 The RALJ Public Defender will promptly notify the City if any <br />circumstance, including change in rule or law, renders it difficult or impossible to provide service <br />in compliance with the Decision and/or the Standards. <br /> <br /> 1.6 The City places a very high value, expectation, and importance on the level <br />of service and professional interaction from RALJ Public Defender. RALJ Public Defender will <br />meet with the City for compliance meetings on an as-needed basis as determined by the City. <br /> <br />If Municipal Court staff receive one or more complaints from others who interact with <br />RALJ Public Defender, Municipal Court staff will make reasonable efforts to document the <br />specifics of the complaint(s) and will notify RALJ Public Defender in writing. The RALJ Public <br />Defender has an internal complaint process that is handled by the Attorney Administrator. The <br />Attorney Administrator investigates and responds to all written complaints. The RALJ Public <br />Defender will then promptly attempt to resolve the complaint(s) directly with the complainant. <br />The RALJ Public Defender will document its attempts at resolution. If RALJ Public Defender <br />cannot achieve resolution, the matter may be added by the City or by RALJ Public Defender to the <br />agenda of the next contract compliance meeting. If so added, the RALJ Public Defender will no <br />later than five days before the meeting provide to the Municipal Court Administrator and City <br />Purchasing Manager a written description of the status of the unresolved complaint(s) and a <br />corrective action plan. <br /> <br />If during the quarter after a compliance meeting, a RALJ Public Defender compliance item <br />(including without limitation complaints set forth in the previous paragraph) on the agenda of the <br />previous compliance meeting remains unresolved, the City may convene an ad hoc committee to <br />further consider the matter. The ad hoc committee will if possible consist of a minimum the City’s <br />Public Defense Overseer, the City Purchasing Manager,a member of the City Administration and <br />other non-interested parties if such a member agrees to serve. A decision by a majority of the ad <br />hoc committee will be final. <br /> <br /> 2. Compensation. Effective the date of execution of this Agreement, the City shall <br />pay to the RALJ Public Defender for services rendered under this Agreement the sum of $110 per <br />hour. Invoices will be reviewed for sufficiency of documentation and reasonableness of claims. If <br />the RALJ Public Defender fails to adequately detail charges, or if the time claimed seems outside <br />customary and usual limits, the RALJ Public Defender may be asked to provide additional <br />information and/or revise the invoice. <br /> <br />The compensation amount represents the salary and benefits necessary to provide public <br />defense services in accordance with the Standards and as supplemented in Section 2.4 below, along <br />with all infrastructure, support, and systems necessary to comply with the Standards including by <br />way of illustration and not limitation, training, research, secretarial and office facilities, and <br />investigation, translation, and mental and physical evaluation services. As provided in Section 2.5