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<br />Agency is invoiced by the County for services in advance on an annual basis and GIS services <br />are terminated at a time other than at annual renewal, the Agency may elect to 1) receive a <br />discount for the next annual invoice in the amount of the unused portion of pre-paid GIS <br />services or, 2) receive a refund for the unused portion of pre-paid GIS services. <br /> <br />7. Prohibited Use of Services: <br />a. Agency shall not use any Service in a manner that Snohomish County reasonably <br />determines may adversely affect Snohomish County systems, Snohomish County <br />customers, the integrity and operations of Snohomish County’s business, or <br />Snohomish County’s ability to provide services to Snohomish County customers. <br />b.By executing this WO, Agency acknowledges and agrees that Snohomish County may <br />monitor any activity and content associated with the use of the Services. Snohomish <br />County may cooperate with law enforcement agencies in any investigation related to <br />the use of a Snohomish County Service and investigate any complaint or reported <br />violation of law or Snohomish County policy. Snohomish County may take action in <br />response to requests Snohomish County reasonably deems to be legally enforceable. <br />Action may include, but is not limited to, issuing warnings, suspension, or termination <br />of a Service; removal of materials on a Snohomish County-hosted web site; or <br />disclosure of information agencies, such as user contact details, IP addressing and <br />traffic information, usage history, posted content, to law enforcement. <br />8. Resale of Snohomish County Services:Agency shall not resell or provide free of charge any <br />Service to any third party without first entering into a Contract for Service with Snohomish <br />County that permits these activities. <br /> <br />9. Service Levels and Designated Points of Contact and Escalation Points: SCIT’s designated <br />point of contact for Agency to request Support Services, contact Service personnel, request <br />problem status updates, and receive problem resolutions is via the SCIT Help Desk at (425) <br />388-3378, Monday – Friday, 8:00 a.m. – 5:00 p.m., excluding holidays. Schedule is subject to <br />change by written notice from SCIT. <br /> <br />SCIT Contacts and Escalation Points: <br /> <br />Service Desk 425-388-3378 <br />Systems and Network Engineering Supervisor 425-388-7171 <br />GIS Supervisor <br />Customer & Workstation Supervisor <br />Infrastructure & Security Manager <br />425-262-2150 <br />425-388-3899 <br />425-388-3998 <br />Deputy Director 425-388-3022 <br />Director 425-388-3739 <br />Agency’s designated point of contact for SCIT to send invoices, problem-solve and <br />otherwise conduct business shall be: <br />Agency Primary Contact: Chris Fadden, Information Technology Director