2025/11/12 Council Agenda Packet

Support Services: Each after-hours request to access the Data Center has an hourly fee of $100, with a three-hour minimum charge. The hourly fee will be assessed for each major portion of an hour that access is needed, until the earlier of either 1) the incident resolution, or 2) resuming of County normal business hours. Once the after-hours access has exceeded twelve hours in duration, an additional $200 flat fee will be assessed. After-hours access that exceeds 12 hours in duration will continue to incur a $100 per hour fee. Additional hardware and software requested by Agency may be acquired by the County under this Agreement, and the actual costs will be passed along to Agency on their monthly invoice following County payment for goods and/or services. Internet usage to be reviewed by SCIT and Agency will be billed on the 95th percentile. Bandwidthdata is measured from the customer’s activated network interface port on SCIT internet colocation, gateway switch, and recorded in a log file every 1 minute. At the end of each month, the samples are sorted from highest to lowest, and the top 5% of bandwidth utilization data is discarded. The next highest measurement (95th percent) becomes the billable utilization for the month. These graphs will be made available upon customer request. See example chart below: Per the SCIT enterprise service model adopted by Snohomish County for all central IT services, the definition of the services are detailed in the 2024 IT Service catalog, located here: https://snohomishcountywa.gov/DocumentCenter/View/113063