Intercare Holdings Insurance Services, Inc 5/8/2026

City of Everett RFP #2026-001 for Third Party Claims Administrator (TPA) Services leg. The claims team confirmed through OUSD that no document maintenance records existed for the subject tree. Based on the nature of the events and the investigation by the team, this was viewed as a case of proable liability, although weather was also deemed a factor. Our claims team made early contact with the claimant and worked with her for close to a year, maintaining rapport and preventing attorney involvement. The team was able to obtain a signed medical authorization from the claimant and took steps to secure all related medical records including medical billings from her medical providers. Total related medical billings were in excess of $30,000. The claimant’s initial settlement demand was $300,000, but the claims team was able to negotiate and the claim was settled for $50,000. Early engagement and continued communication with the claimant dissuaded her from seeking counsel, which would have made this claim a much bigger case with potential for litigation. Intercare believes that customer service and customer satisfaction is paramount to our programs’ success. We have built our reputation on the successful handling of claims programs for a wide variety of customers. We understand that each client is unique and has specific requirements for a successful program. We work hard to develop a transparent and collaborative partnership with all our clients. Our account managers ensure that all agreed-upon services are delivered in a timely, effective manner and measure the results of those services to ensure ongoing and continuous improvement. Risk, Performance, and Quality Assurance A. Submit no more than five (5) references of current municipal or public entity clients for whom you provide TPA services. Include agency name, contact name, address, phone number, and a brief description of the services provided. Name Contact Services Provided University of Washington Hospital System Karin Nyrop Dir. Of Claims Services, Compliance & Risk Services knyrop@uw.edu (206) 543-3657 4300 Roosevelt Way NE Seattle, WA 98195 Public Risk Innovation, Solutions, and Management (PRISM) Heather Fregeau PRISM Chief Claims Officer hfregeau@prismrisk.gov (916) 850-7329 75 Iron Point Circle, Suite 200 Folsom, CA 95630 Liability & Property Claims Administration Services Evergreen Healthcare Heidi Krannitz Dir. Of Risk Management hkrannitz@evergreenhealthcare.org (425) 899-2615 122040 NE 128th Street Kirkland, WA 98034 Workers’ Compensation Third Party Claims Administrator & Professional Liability Claims Administration Services Professional Liability Claims Administration Services 31