SunGard Public Sector LLC 7/11/2016

provided as part of Exhibit 1 that contains Maintenance, Enhancements and New additional terms, conditions, limitations and/or Releases provided under this Agreement. other information pertaining to that Component System. If any terms of a "Maintenance" means using reasonable Software Supplement conflicts with any other efforts to provide Customer with avoidance terms of this Agreement, the terms of the procedures for or corrections of Defects. The Software Supplement will control. hours during which Maintenance will be provided for each Component System, the targeted "Source Code" means computer response times for certain defined categories of programs written in higher-level programming Maintenance calls for each Component System languages, sometimes accompanied by and Custom Modification, and other details and English language comments and other procedures (collectively, the "Maintenance programmer documentation. Standards") relating to the provision of Maintenance for each Component System and "Contract Year" means, with respect to Custom Modification are described in attached each Baseline Component System and Exhibit 1. Custom Modification, the period ident:fiec in Exhibit 2. "New Releases" means new editions of a Baseline Component System or Custom "Custom Modification" means a change Modification, as applicable. that SunGard Public Sector has made at Customer's request to any Component "Notification" means a communication to System in accordance with a SunGard Public SunGard Public Sector's help desk by means of: Sector-generated specification, but without (,i) SunGard Public Sector's web helpline; (ii) the any other changes whatsoever by any person placement of a telephone call; or(iii) the sending or entity. Each Custom Modification for which of an e-mail, in each case, in accordance with SunGard Public Sector will provide Customer SunGard Public Sector's then-current policies with Improvements is identified in Exhibit 1. and procedures for submitting such communications. "Defect" means a material deviation between the Baseline Component System and 2. Services. its Documentation, for which Defect Customer has given SunGard Public Sector enough (a) Types of Services. During the term of information to enable SunGard Public Sector this Agreement, SunGard Public Sector will to replicate the deviation on a computer provide Customer with Maintenance for, configuration that is both comparable to the Enhancements of, and New Releases of each Equipment and that is under SunGard Public Baseline Component System and each Custom Sector's control. Further, with regard to each Modification identified in Exhibit 1. Custom Modification, "Defect" means a material deviation between the Custom (b) Limitations. All Improvements will be Modification and the SunGard Public Sector- part of the applicable Baseline Component generated specification and documentation for System/Custom Modification, and will be subject such Custom Modification, and for which to all of the terms and conditions of the License Defect Customer has given SunGard Public Agreement and this Agreement. Customer must Sector enough information to enable SunGard provide SunGard Public Sector with such Public Sector to replicate the deviation on a facilities, equipment and support as are computer configuration that is both reasonably necessary for SunGard Public comparable to the Equipment and that is Sector to perform its obligations under this under SunGard Public Sector's control. Agreement, including remote access to the Equipment. "Enhancements" means general release (as opposed to custom) changes to a Baseline Component System or Custom Modification which increase the functionality of the 3. Payment and Taxes. Baseline Component System or Custom Modification in question. (a) Maintenance Fees. For the Improvements, Customer will pay SunGard "Improvements" means, collectively, Public Sector the amount provided for in Exhibit Page 3 of 9 SPS STANDALONE Maintenance 072415 4435-160022 Everett,WA Annual Maintenance Agreement