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Operating Conditions ninety-five percent (95%) of the time measured on a quarterly <br /> basis, unless the Customer requests a later date for installation. "Standard" <br /> residential installations are those located within one hundred twenty-five (125) feet <br /> from the existing distribution system. If the Customer requests a nonstandard <br /> residential installation, or the Cable Operator determines that a nonstandard <br /> residential installation is required, the Cable Operator shall provide the Customer in <br /> advance with a total installation cost estimate and an estimated date of completion. <br /> b. Absent unusual circumstances, all underground cable drops from the curb to the <br /> home shall be buried at a depth of no less than twelve inches (12"), and within a <br /> reasonable period of time (but no later than fourteen [14] days, weather permitting) <br /> from the initial installation, or at a time mutually agreed upon between the Cable <br /> Operator and the Customer. In all instances, the Cable Operator must comply with <br /> the State's One Call requirements. <br /> 2. Service Appointments <br /> a. Customers requesting installation of cable service or service to an existing <br /> installation may choose a two-hour block of time for the installation or a four-hour <br /> block of time for the service appointment between 8:00 a.m. and 6:00 p.m. or <br /> another block of time mutually agreed upon by the Customer and the Cable <br /> Operator. The Cable Operator may not cancel an appointment with a Customer <br /> after 5:00 p.m. on the day before the scheduled appointment, except for <br /> appointments scheduled within twelve(12)hours after the initial call. <br /> b. If the Cable Operator's representative is running late for an appointment with a <br /> Customer and will not be able to keep the appointment as scheduled, the Customer <br /> will be contacted. The appointment will be rescheduled as necessary at a time that <br /> is convenient for the Customer. <br /> c. The Cable Operator shall be deemed to have responded to a request for service <br /> under the provisions of this section when a technician arrives within the agreed upon <br /> time, provided that the technician has all necessary parts and equipment to complete <br /> the specified work order. If the Customer is absent when the technician arrives, the <br /> technician shall leave written notification of timely arrival. The Cable Operator <br /> shall keep a copy of the notice. <br /> 'i_ Outag-s and Service Interruptions <br /> a. In the event of a system outage (loss of reception on all channels) resulting from <br /> Cable Operator equipment failure affecting five (5) or more Customers, the Cable <br /> Operator shall respond in accordance with its outage response procedures, and in no <br /> event more than two (2) hours after the third (3rd) Customer call is received and <br /> shall remedy the problem as quickly as possible. <br /> Page 4 of 12 <br />