Wave Business Solutions LLC 7/19/2016

expiration of the Initial Service Term, unless either party responsibility and assumes no liability for any such acts or terminates this Service Order by giving written notice to the occurrences. Instead, Customer expressly assumes the risks other party not less than thirty (30) days prior to the end of inherent in connecting its internal network and its Equipment the Initial Service Term, this Service Order will begin to to the Internet and in accessing and using the Internet automatically renew on a month-to-month basis. During any through the Services. month-to-month automatic renewal period,either party may terminate this Service Order by giving no less than thirty(30) (d) Electronic Addresses. Any IP addresses or email days advance written notice to the other party. The period of account addresses (collectively, the "Electronic Addresses") time this Service Order is in effect is referred to as the provided by Provider pursuant to this Service Order are and will remain the property of Provider. Customer shall not "Service Term." alter, modify, sell, lease, assign, encumber or otherwise Section 5: Rates and Charges. Customer is responsible for tamper with the Electronic Addresses. Due to growth, paying to Provider the NRC and MRC set forth in Section 1 acquisitions and/or changes in technology, Provider reserves above,all in accordance with Article 4 of the MSA, the right to change addressing schemes, including Electronic Addresses,at any time. Section 6: Internet Service Provisions. In addition to the (e) Domain Names. Customer is solely responsible other provisions of this Service Order and the MSA,use of the for obtaining, registering for and renewing any desired Services is subject to the following terms and conditions: domain names. Customer acknowledges that Provider has no (a) Access and Acceptable Use. Customer shall control over domain name registration. ensure that any person who has access to the Services Section 7: Performance. Provider shall use commercially through Customer's Equipment and/or Customer's internal reasonable efforts in keeping with normal industry standards network shall comply with the terms of this Service Order and to ensure that the Services are available to Customer 24 the terms and conditions of Provider's "Acceptable Use hours per day, seven days per week, consistent with the Policy" for Internet access, which can be found at http://www.wavebroadband.com/resourpes/docsNVave- applicable SLA. It is possible, however, that there will be Acceptable Use Policy.pdf. The Acceptable Use Policy, as it interruptions of Services. Customer understands and agrees may be updated by Provider from time to time, is that the Services may be unavailable from time to time either incorporated into this Service Order by this reference and for scheduled or unscheduled maintenance, technical shall govern Customer's use of the Services. difficulties,or for other reasons beyond Provider's reasonable control. Temporary Service interruptions for such reasons, as (b) Online Purchases. Through use of the Services, well as all Service interruptions caused by Customer, or by Customer, its employees, agents, contractors or other users Force Majeure Events, will not constitute failures by Provider of Customer's network(whether authorized or unauthorized) to perform its obligations under this Service Order. Instead, may access online products, services and/or information Customer's sole remedies for any such interruptions in the provided by third-parties for which there is a charge or fee. Services are described in the SLA. Customer is solely liable and responsible for any and all fees or charges incurred for these online products, services or Section 8: Customer Equipment and Software. As between information. Provider has no responsibility to resolve any Customer and Provider,Customer is solely responsible for the Customer disputes with third-party vendors. installation, repair, maintenance and use of all Customer (c) Acceptance of Risk; Security Measures. Equipment and all software supplied by Customer for use in Customer expressly acknowledges and agrees that the connection with the Services, including all aspects of Internet is a shared network that is not secure and that is not Customer's internal network. Provider does not manufacture controlled by Provider. Any content that Customer may Equipment or software and does not support Customer access through the Services is provided by independent third- Equipment or software. Any questions concerning third-party party content providers, over which Provider does not hardware or software should be directed to the provider of exercise control. Provider does not preview, exercise that product. If Customer Equipment or software impairs the editorial control over,or endorse any opinions or information Services, Customer will remain liable for payment of the accessed through the Services. Customer expressly applicable Fees. If, at Customer's request, Provider should understands and agrees that it is possible data or files attempt to resolve difficulties caused by Customer Equipment Customer sends or receives over the Internet will be or software, such efforts will be performed at Provider's monitored by third-parties and/or subject to unauthorized discretion and at Provider's then current commercial rates access by third-parties. Third-parties may gain access to and terms for such consulting services. Customer's data, including Confidential Information. Data or files transmitted over the Internet may contain computer Section 9: Customer Security Measures. Customer is viruses or other harmful components. Provider has no responsible for all access to and use of the Services by means of Customer's Equipment and Customer's internal network, ORDER FOR BURSTABLE INTERNET SERVICES pg.2 Wave Business Solutions,LLC/City of Everett 06/13/2016