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EXHIBIT B <br /> SOFTWARE/HELP DESK <br /> RISKMASTER Accelerator eXpress includes: <br /> • Line of Business <br /> o General Liability <br /> o Property <br /> o Auto <br /> • 4 Named User licenses <br /> • Business Intelligence(B.I.) <br /> • 4 Named user licenses <br /> • reporting includes 25 report templates/ad-hoc <br /> • Configuration Codes for Data Collection <br /> • Diary Management <br /> • Mail Merge <br /> • Hosting <br /> • 20 hours annual help desk support <br /> • Monthly training webinars. <br /> Customer acknowledges the following: <br /> • This is a 4-year contract term. <br /> • All version upgrades,service packs and updates are handled by CSC,not Customer.Training services are <br /> billed as T&M for upgrade training services. <br /> • RISKMASTER eXpress is a completely hosted solution by CSC. Customer incurs no hardware costs in <br /> the utilization of this software solution. <br /> • Further expansion,additional modules and additional users can be added at any time.The costs for these <br /> additions will be provided at CSC's standard rates. <br /> • The following functionality is not available in RISKMASTER eXpress: <br /> • Utilities module(used to define Supplemental Fields, User Privileges, Query Designer, Automatic <br /> Diaries,etc.)Managed by CSC Helpdesk <br /> Supplemental Fields can be added as a services and billed as T&M <br /> •Security module-managed by CSC Helpdesk <br /> •Case Management,Non-Occupational modules-additional cost. <br /> •Power Views- are available on a T&M basis upon request. <br /> • Interfaces and/or modifications are not permitted within the Service. <br /> Amendment 1 to RMA Access WO#1-INS-172-I 13A MR Page 3 of 3 CSC Contact: Katherine Rhodes <br />