Metavante Corporation 4/27/2016 - Laserfiche WebLink

DocuSign Envelope ID:402D034B-8660-45A4-96F2-A2CCBF320BC5 ••• FIB PAYDIRECT SERVICES ADDENDUM 1. Introduction. Link2Gov shall provide to the City of Everett, Washington, of Everett, WA ("Client') the biller solutions services as indicated below (each a "Service" and, collectively, the "Services") pursuant to this PayDirect Services Addendum to the Agreement. In addition to the terms and conditions set forth in the General Terms and the signature page accompanying this Addendum,the following terms shall apply with respect to the Services. 2. Services. Link2Gov shall provide one or more of the following: online, point-of-sale, and/or telephonic payment processing Services using Link2Gov's systems ("System") as described in this Addendum for Client's credit card, debit card, electronic benefits transfer and/or electronic Check transactions ("Transactions"). Link2Gov will provide the Services to Client either directly or through one or more of its affiliated companies or subcontractors, in accordance with the corresponding Specifications. References to Link2Gov in this Addendum include such entities. 2.1 Payment Processing. Link2Gov shall transmit Transaction files for authorization and settlement through Link2Gov's certified payment processor(s) (an "Approved Processor"). Funds for Transactions processed by Link2Gov hereunder shall be submitted to Client's designated bank account as follows: (i) no more than two (2) business banking days after all Transactions (other than electronic Check transactions) that are successfully processed prior to 5:00 p.m. ET on each business banking day (e.g., a Transaction authorized at 2:00 p.m. ET on Monday will be submitted on Wednesday; a Transaction successfully processed at 8:00 p.m. ET on Monday will be submitted on Thursday); and (ii) no more than five (5) business banking days for all electronic Check transactions that are successfully processed prior to 5:00 p.m. ET on each business banking day. Link2Gov makes no representation or warranty as to when funds will be made available by Client's bank. 2.2 Support. Link2Gov shall provide Client with level three customer service support, twenty-four(24) hours per day, seven (7) days per week, subject to commercially reasonable downtime, with toll-free voice communications lines and representatives to address customer service requests. 2.3 Electronic Check Authorization. If Client has elected to accept electronic Checks as a form of payment, the following subsections apply. For the purposes of this Addendum, "checks" means checks drawn on accounts held in the U.S. ("Check(s)"). 2.3.1 As part of the implementation plan, Client shall select risk management controls governing Check acceptance and assumes sole responsibility for its choice of controls. 2.3.2 Link2Gov shall provide confirmation on a submitted ABA number as part of the Service to assist Client with its decision whether to accept a Check and shall route Checks accepted by Client. 2.3.3 Client hereby authorizes Link2Gov to debit the Client's financial institution account in the amount of any returned item that is received by Link2Gov. 2.4 Implementation/Professional Services. Link2Gov shall perform the professional services for Client as set forth in the Pricing Attachment and the implementation plan and shall perform additional professional services as mutually agreed upon by the parties from time to time under this Addendum, provided that either party may require execution of a separate mutually acceptable professional services agreement prior to Link2Gov's performance of professional services other than those set forth in the Pricing Attachment or the implementation plan. 2.5 User Interface. For the "User Interface", Link2Gov shall provide a user interface to the Services in the form of a Virtual Terminal, a telephony based payment system developed by Link2Gov or its designee through which a User (as defined below) may perform a Transaction ("IVR System"), or Internet Private Label Site(the"UI Services"). 2.5.1 Domain Names; Client Brand Features. 2.5.1.1 Unless otherwise agreed by Link2Gov and Client, Link2Gov shall own all of the unique addresses that identify the location of a website(s) on the Internet ("Domain Name(s)") used to provide the UI Services, provided that Client shall own any and all Domain Names used for the Internet Private Label Site or Private Label Virtual Terminal. For purposes of this Addendum: a. "Internet Private Label Site" means a secure payment website on the Internet that presents E,u45296 PLlL):307416 Prepared for:The City of Everett,Washington Page 2 of 4