Laserfiche WebLink
DocuSign Envelope ID:CE45F598-3C00-4BOD-880D-09238F00F678 <br /> Microsoft Premier Support Services Description Exhibit : <br /> Third Tier Support <br /> (Microsoft Affiliate to complete) <br /> Premier Support Services Contract ID# 001269601 <br /> This Exhibit is made pursuant to the Microsoft Premier Support Services Description identified above(the"Services <br /> Description"). The terms of the Services Description are incorporated herein by this reference. Any terms not <br /> otherwise defined herein will assume the meanings set forth in the Services Description. <br /> By signing below the parties acknowledge and agree to be bound to the terms of the Services Description and this <br /> Exhibit. <br /> Customer Microsoft Affiliate <br /> Name of Customer(please print) , Name <br /> 'ty of Everett Microsoft Corporation <br /> K •. 1—DocuSigned by: <br /> ignature Sitipleil goS <br /> �{l�Q a-1N+ —3E2A3FD8BA24427... <br /> Name of person signing(please print) Name of person signing(please print) <br /> C^ c r b staci Jacobs <br /> Date— 4 D4/13/2016 <br /> Commencement Date <br /> This Exhibit will commence on 06/01/2016 and will expire contemporaneously with the Services Description or the <br /> date We conclude the services,which ever is later(the"expiration date"). <br /> 1. OVERVIEW. The following Services are provided in addition to those set forth in the Services Description. <br /> THIRD TIER SUPPORT RESPONSIVE SERVICES. The Third Tier Support team is comprised of <br /> specialists in defined product areas who will respond to Your Problem Resolution requests,for the <br /> technologies specified in the Fee and Named Contacts Schedule,between the hours of 6:00 A.M.to 6:00 <br /> P.M., PST, Monday through Friday. The Third Tier Support team can be available 24 hours a day, 7 days a <br /> week when support escalations or planned deployments are pre-arranged. Problem Resolution requests <br /> submitted to this team may require resources from standard product support professionals for resolution, <br /> although the Third Tier Support team retains primary responsibility for the request. Problem Resolution <br /> requests may be opened using the standard product support process as described in the Services <br /> Description depending on the availability of the Third Tier Support team and the severity of the issue. <br /> Problem Resolution hours or fixed priced incidents are deducted from the total number set forth in the Fee <br /> and Named Contacts Schedule(s). <br /> 2. PREMIER THIRD TIER SUPPORT PREREQUISITES AND ASSUMPTIONS. The Third Tier Support Team will <br /> only provide support for the predefined set of Microsoft technologies defined in the Fee and Named Contacts <br /> Schedule(s). <br /> LAJF5b-r: <br /> City Clerk <br /> ll AS '1 <br /> Microsoft Services Premier Support Services Descripti n A page 1 of 1 <br /> Third Tier Support Exhibit <br /> V6.3 (US–English)July04 <br /> H. ILES, _ I orney <br />