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interpreters' actual or potential defense to any claim. Such indemnity is subject to Client's duty to <br /> mitigate all of its related costs, expenses, damages or liabilities. <br /> 10.2. By CLIENT. Client will indemnify and hold harmless e-interpreters, its officers, directors, members, <br /> employees, sub-licensees, customers and agents from actual costs incurred by e-interpreters as a <br /> result of a breach or alleged breach of any representation or obligation of Client under the <br /> Agreement, related to the provision by Client to e-interpreters of false or misleading information <br /> pursuant to this Agreement or to Client's use of the Services, (a "Claim"), provided that e-interpreters <br /> gives Client written notice of any such Claim and Client has the right to participate in the defense of <br /> any such Claim at its expense. e-interpreters will not agree to the settlement of any such claim, <br /> demand or suit prior to the final judgment thereon without the consent of Client, whose consent will <br /> not be unreasonably withheld. In no event shall Client indemnify e-interpreters for lost profits or any <br /> consequential or indirect damages. e-interpreters shall not by any act or omission admit liability or <br /> otherwise prejudice or jeopardize Client's actual or potential defense to any claim. Such indemnity is <br /> subject to e-interpreters duty to mitigate its related costs, expenses, damages or liabilities. From the <br /> date of written notice from e-interpreters to Client of any such Claim, e-interpreters shall have the <br /> right to submit for reimbursement from Client the amount of any defense costs actually incurred. <br /> 11. GENERAL PROVISIONS. <br /> 11.1. DISPUTES. The parties shall attempt to resolve any and all disputes or claims arising out of this <br /> Agreement through mutually cooperative negotiation in good faith. If negotiation is unsuccessful, <br /> the matter may then be submitted to mediation. If mediation is unsuccessful, the matter shall be <br /> fully and finally settled by arbitration with a recognized Alternative Dispute Resolution ("ADR")group <br /> in King County, Washington by an arbitrator chosen in accordance with the ADR rules, and the <br /> judgment upon award may be entered in any court having jurisdiction thereof. The parties agree to <br /> electronic appearance via telephone or live video at any arbitration. The attorneys'fees and costs of <br /> dispute resolution shall be borne by the losing party unless the parties stipulate otherwise or in such <br /> proportions as the mediator or arbitrator shall decide. <br /> 11.2. GOVERNING LAW AND VENUE. This Agreement shall be governed by and construed under the laws of <br /> Washington State. Jurisdiction and venue for all purposes shall be in King County, Washington. The <br /> parties consent to the personal jurisdiction of the state and federal courts located in King County, <br /> Washington for any lawsuit filed there arising from or related to this Agreement. <br /> 11.3. NOTICES. Any notice intended for either party shall be deemed to be validly given if it is in writing and <br /> is sent by electronic mail, fax, U.S. mail or hand-delivered, or by courier service to such party's <br /> address as set forth in this Agreement, or to any other address which the party in question may have <br /> indicated in writing to the other party. A copy of any notice sent by electronic mail shall also be sent <br /> whenever possible corresponding to one of the above-mentioned delivery modes. <br /> 11.4. HEADINGS AND SEVERABILITY. Headings are for ease of reference and shall not modify the meaning of <br /> this Agreement's provisions. If any provision of this Agreement is declared to be invalid or <br /> unenforceable, the validity and enforceability of the remaining provisions will not be affected. <br /> The invalid or unenforceable provision will be deemed modified to the extent necessary to <br /> render it valid and enforceable, and if no modification may render so, this Agreement will be <br /> construed as if not containing such provision. <br /> 11.5. No WAIVER. No delay or failure by either party in exercising, protecting or enforcing any of its rights, <br /> interests or remedies hereunder, and no course of dealing or performance with respect thereto, shall <br /> constitute a waiver thereof. The express waiver by a party of any right, interest or remedy in a <br /> particular instance shall not constitute a waiver thereof in any other instance. <br />