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Customer acknowledges the following: <br /> • This is a 2-year contract term unless One Step receives written notice 90 days prior to <br /> anniversary date of Oct 01. <br /> • All version upgrades, service packs and updates are handled by ONE STEP, not Customer. <br /> • Further expansion, additional modules and additional users can be added at any time. The costs <br /> for these additions will be provided at ONE STEP's standard rates. <br /> One Step Systems acknowledges the following: <br /> • Customer Backup— One Step shall provide Customer a restorable copy of the Customer's database <br /> in Microsoft SQL server format as of December 31 of each calendar year. In addition to such end- <br /> of-year database copy, One Step shall also, upon Customer written request, provide Customer one <br /> mid-year copy of the Customer's database in a restorable Microsoft SQL Server format each <br /> calendar year. The restorable Microsoft SQL server database provided to Customer shall be within <br /> the extended support phase of the Microsoft Support Lifecycle policy. <br /> One Step Agreement 2016.docx <br />