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4. ESO Server Administration. <br /> ESO is responsible for maintenance of Server hardware.Server administration includes: <br /> (a) Monitoring and Response <br /> (b) Service Availability Monitoring <br /> (c) Backups <br /> (d) Maintenance <br /> (i) Microsoft Patch Management <br /> (ii) Security patches to supported applications and related components <br /> (iii) Event Log Monitoring <br /> (iv) Log File Maintenance <br /> (v) Drive Space Monitoring <br /> (e) Security <br /> (f) Virus Definition&Prevention <br /> (g) Firewall <br /> • <br /> ESO Solutions,Inc. <br /> Subscription Agreement 092214 <br /> Page 8 of 13 <br />