2004/08/04 Council Agenda Packet

1 .•SELECTION CRITERIA A. Cost The lowest cost proposal will receive forty(40) points. All other proposals will receive a proportionate amount of forty points based on the ratio of each proposal to the lowest proposal. B. Experience Vendors must demonstrate an ability, knowledge, and background in successfully providing banking services to customers whose banking needs are similar to the City's. Experience in municipal banking services is preferred. Proposers will receive two points for every year of municipal banking experience up to a maximum of ten points. C. Branch in Central Business District (CBD) Proposers will receive twenty points for operating a full-service branch in Everett's CBD. The CBD is defined as Pacific to Everett Avenue and Hoyt to Lombard in downtown Everett. D. Customer Service Staff Proposals will receive points for experienced customer service staff assigned or dedicated to the City's accounts as follows: An experienced dedicated account manager will receive eight points and each back-up personnel,who will be familiar with the account and can fulfill the account manager function as needed, will receive four points. A maximum of twenty points will be awarded in this category. E. Customer Satisfaction Proposers will receive up to ten points based on responses to City inquiries of existing/past customer's satisfaction with the proposer. F. Community Reinvestment and Involvement The proposer's Community Reinvestment Act (12 U.S.C. §2901 et seq.) policies, performance, and ratings in the City of Everett, Small Business Administration lending and activities in the City of Everett, business lending and development in Everett and other community involvement will receive up to twenty points. 410