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Cp Proposal for the City of Everett, WA <br /> Resource Center <br /> With CivicPlus, you will discover a team of people ready to help you at any time.We are not just with you for the <br /> development,design and launch—we will,be here year after year to respond to new needs and new opportunities for <br /> you to build you site into the best site it can be. <br /> Community Engagement Consultants <br /> CivicPlus has a team of Community Engagement Consultants to help you implement the tools needed to successfully <br /> meet the level of Community Engagement that you desire. Upon website Go Live, you will have a dedicated member <br /> of this team to help you keep up on new CivicPlus products and optimize your site.This specialized team member <br /> can provide you with further information on how to engage your citizens, utilizing the tools that CivicPlus has put into <br /> place on your new website. <br /> Around-the-Clock Technical Support <br /> Our support personnel are ready to answer your staff members'questions and ensure their confidence in using our <br /> site.When you choose CivicPlus,our knowledgeable staff is available from 7 a.m.to 7 p.m. (CST)to field your calls <br /> and emails,and emergency services are available after regular hours with our on-call staff 24-hours a day. <br /> In addition to fielding support requests,CivicPlus is proactive in identifying any potential system issues.Through <br /> regularly scheduled reviews of site logs, error messages, servers,router activity and the Internet in general,our <br /> personnel often identify and correct issues before they even affect our clients'websites. Our expertise in website <br /> management provides assurance to our clients that their site is in good hands. <br /> Maintenance&Support Includes: <br /> Support Maintenance of CivicPlus Application &Modules. <br /> 7 a.m.—7 p.m.(CST)Mon.—Fri. (excluding holidays) Install Service Patches for OS <br /> 24/7 Emergency Support Upgrades <br /> Dedicated Support Personnel Fixes <br /> 2-hour Response During Normal Hours Improvements <br /> Usability Improvements Integration <br /> Integration New and Upgraded Services Testing <br /> Proactive Support for Updates and Fixes Development <br /> Online Training Manuals , Usage License <br /> Monthly Newsletters <br /> Phone Consulting <br /> CivicPlus Connection <br /> Automatic CivicPlus Software & Module Updates <br /> All CivicPlus customers receive the benefits of new features and upgrades that we add to our ever-growing <br /> Government Content Management System (GCMS®).The core of the CivicPlus product offering grows with you and <br /> your community,ensuring that your site never grows stale and that your website is truly an investment. <br /> Mobile Website Detection & Browsing <br /> Mobile browsing is automatically available with a CivicPlus-developed website, meaning your residents can easily <br /> access and refresh your site and its important content from any mobile platform,such as their iPhones,Androids, <br /> Blackberrys, etc. <br /> Software Licensing <br /> No programs or software are necessary to install, meaning you and your staff can update the site from any internet <br /> connection or platform (Mac or PC)at any time.The city of Everett will not pay money per seat to install software. <br /> You can have an unlimited number of users in the system. Citizens Request Tracker is limited to 5 users;additional <br /> user licenses may be purchased. <br /> 4 4 <br />