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(1) Follow-up contact with clients, their families, guardians or primary caregivers regarding their <br /> satisfaction with the services provided; <br /> (2) Investigation and documentation of all complaints about the service provided; and <br /> (3) Periodic monitoring of service documentation records and of billing and payment data on SSPS. <br /> 5. Consideration. Total consideration payable to Contractor for satisfactory performance of the work <br /> under this Contract shall be based on the following: <br /> a. The fee for service shall not exceed the rate listed in Exhibit A— Rate Schedule. <br /> b. DSHS will only reimburse the Contractor for the number of hours authorized and provided per <br /> client. <br /> c. In case of a legislatively mandated vendor rate increase, the rates will be adjusted accordingly <br /> and will be incorporated into this Contract on the date the rate(s) become effective. DSHS will <br /> provide written notification of rate increases to the Contractor. <br /> 6. Billing and Payment. <br /> a. DSHS shall issue invoices generated by SSPS to the Contractor. <br /> b. The Contractor shall indicate on each invoice received from DSHS whether the services were <br /> delivered. <br /> c. The Contractor shall submit the invoices for payment as directed on the invoice or by using <br /> Invoice Express. <br /> d. The Contractor shall contact the DSHS staff who authorized the services if there is any problem <br /> with the SSPS invoice. <br /> e. DSHS shall use the completed SSPS invoice to generate payment to the Contractor. <br /> f. DSHS shall not pay the Contractor for cancelled or missed appointments, nor for scheduled <br /> hours of service when clients are not seen or served by the Contractor. <br /> g. In the event that the Client has fewer waiver resources available than the rate set in Exhibit A, <br /> the client or their family may choose to receive the services and pay the difference of the <br /> authorized amount and the Exhibit A set rate. The authorization will reflect this difference, if <br /> any. The Contractor accepts the DSHS payment amount, together with any Client participation <br /> amount, as sole and complete payment for the services provided under this Contract. The <br /> Contractor agrees to be responsible for collection of the Client's participation amount (if any) <br /> from the Client in the month in which services are provided. <br /> h. DSHS will only reimburse the Contractor for authorized services provided to clients in <br /> accordance with this Contract's Statement of Work and the client's Service Plan. If DSHS pays <br /> the Contractor for any other services, the amount paid shall be considered an overpayment and <br /> must be returned to the Department. <br /> i. If DSHS pays the Contractor for services authorized but not provided by the Contractor the <br /> amount paid shall be considered to be an overpayment. <br /> j. If this Contract is terminated for any reason, DSHS shall pay for only those services authorized <br /> and provided through the date of termination. <br /> DSHS Central Contract Services J 8 <br /> 1735LP Agency Respite Care Interlocal(6-09-05) Page 6 <br />