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8 <br /> b. Start golfers on time according to reservations and in compliance with the <br /> waiting list. <br /> c. Assign foursomes or less for play, insuring that there is a green fee and <br /> recorded name on the Starter Sheet for every player on the golf course. <br /> • d. Inform each golfer to retain his/her Point of Sale cash register receipt <br /> throughout his/her round of golf play as he/she may be asked to show the <br /> receipt to authorized persons. Failure to issue a cash register receipt to a <br /> customer will result in. <br /> e. Keep score cards and pencils at the counter and give them to golfers who <br /> request them. <br /> f. Starters shall be well dressed and well groomed at all times. Exhibit C <br /> lists the types of clothing that may be worn. <br /> g. Starters are to know the following: <br /> 1) The types of grass in the tees, fairways and greens. <br /> 2) The maintenance operations and practices of the course. <br /> 3) The characteristics of other public fee courses within 15 miles. <br /> h. Provide fair, helpful and courteous treatment to golf customers at all <br /> times. <br /> i. Provide courteous answers to customer questions regarding golf rules, <br /> policies, etiquette and other items in compliance with local rules and <br /> United States Golf Association rules. <br /> j. Note all complaints and suggestions concerning a golfer's experience at <br /> the course. Resolve complaints if possible. Otherwise, refer the <br /> complaint to the Pro Shop Manager for resolution. <br /> k. Ensure that the Starter area is clean and tidy. <br /> 1. Assist in taking requests for and booking tournaments, including satisfying <br /> tournament food and beverage needs. <br /> E) MARSHALL (PLAYER ASSISTANT) <br /> 1. General Responsibilities <br /> a. Expedite play on the course at all appropriate times. <br /> b. Insure compliance with all golf course rules and regulations. <br /> ! <br /> 8 5 <br />