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1 <br /> Coplogic, Inc. SOFTWARE SUPPORT AND MAINTENANCE AGREEMENT <br /> THIS SOFTWARE SUPPORT AND MAINTENANCE AGREEMENT("Support Agreement") is <br /> made on this day of , 2008, by and between the City of Everett, a municipal corporation <br /> under the laws of the State of Washington("Customer") and Coplogic, Inc., an existing U.S. <br /> corporation, whose address is 231 Market Place#520 San Ramon, Ca. 94583 ("Company" ) <br /> RECITALS: <br /> Customer has obtained a license to use the Desk Officer Online Reporting System("Software"), more <br /> particularly described in the Software License Agreement of the same date. Customer wishes to retain <br /> Company to provide software maintenance and support services for the Software. <br /> Support Services <br /> 1. Generally. During the duration of this Support Agreement, Company shall provide to the <br /> Customer support and maintenance for the Software purchased in accordance with the terms of this <br /> Support Agreement and the response time described in Schedule A, attached hereto. Support <br /> includes, without limitation, periodic review of current outstanding questions and usage issues, the <br /> provision of new and upcoming releases of updates, and customizations and enhancements made to <br /> the Software that the Customer is licensed to use that are generally made available without <br /> additional charge to other users of the Software with similar support and maintenance contracts. <br /> The parties shall amend Schedule B from time-to-time in the event that the Customer purchases or <br /> is granted the right to use additional modules of the Software. <br /> 2. Hours of Support. Company will provide the support services during the hours as described in <br /> Schedule A attached hereto. <br /> 3. New Releases. Company will, from time-to-time issue new releases of the software (Schedule B), <br /> and when it does, it will immediately provide a copy of the release documentation, and updated <br /> user or system documentation. If any part of the Customer's custom code is not part of the general <br /> release delivered by Company, then Company will assist and provide guidance for integrating the <br /> custom code into the new release. Any time taken to modify or repair unauthorized changes that <br /> may require Company assistance to modify may be billed at Companys' then current pricing <br /> schedule. <br /> 4. Exceptions. Company is not responsible for maintaining unauthorized Customer modified portions <br /> of the Software, Customer data files or for maintaining portions of the Software affected by <br /> unauthorized Customer modified portions of the Software. The Customer agrees that the <br /> equipment on which the Software operates will be operating properly at all times and must have <br /> been and continue to be properly maintained by the manufacturer of the equipment or a properly <br /> qualified service organization. Corrections for difficulties or defects traceable to the Customer's <br /> errors or unauthorized changes, Customer's hardware, or conflicts with other software not <br /> identified by Company as compatible or part of the recommended operating environment may be <br /> subject to billing at Companys' current standard time and material charges. The Customer will be <br /> responsible for properly testing and applying routine virus updates and security patches without the <br /> need for additional Companys'notification. Company will be responsible for testing Companys' <br /> Cop logic Support and Maintenance Agreement <br /> 3 1 <br />