Laserfiche WebLink
2. Identifying information presented that is inconsistent with other sources of information <br /> (example: an address not matching an address on a driver's license); <br /> 3. Identifying information presented that is the same as information shown on other <br /> customer accounts that were found to be fraudulent; <br /> 4. Identifying information presented that is consistent with fraudulent activity (such as an <br /> invalid phone number or fictitious billing address); <br /> 5. An address or phone number presented that is the same as that of another person; <br /> 6. A person's identifying information in not consistent with the information that is on file; <br /> for the customer; <br /> 7. Social Security number presented that is the same as that of another person; and <br /> 8. Failing to provide complete personal identifying information on an application when <br /> reminded to do so (however, by law social security numbers must not be required). <br /> D. Suspicious Account Activity or Unusual Use of Account <br /> Red Flags <br /> 1. Change of address for an account followed by a request to change the account holder's <br /> name; <br /> 2. Payments stop on an otherwise consistently up-to-date account; <br /> 3. Account used in a way that is not consistent with prior use (example: very high <br /> consumption); <br /> 4. Mail sent to the account holder is repeatedly returned as undeliverable; <br /> 5. Notice to the Utility that a customer is not receiving mail sent by the Utility; <br /> 6. Notice to the Utility that an account has unauthorized activity; <br /> 7. Breach in the Utility's computer system security; and <br /> 8. Unauthorized access to or use of customer account information. <br /> E. Alerts from Others <br /> Red Flag <br /> 1. Notice to the Utility from a customer, identity theft victim, law enforcement or other <br /> person that it has opened or is maintaining a fraudulent account for a person engaged in <br /> Identity Theft. <br /> IV. DETECTING RED FLAGS. <br /> A. New Accounts <br /> In order to detect any of the Red Flags identified above associated with the opening of a <br /> new account, Utility personnel will take the following steps, as directed by the Public Works <br /> Director or his designee, to obtain and verify the identity of the person opening the account: <br /> r <br /> l 4 <br />