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r" <br /> VII, PROPOSAL EVALUATION PROCESS <br /> SELECTION CRITERIA <br /> Collection Agency Fee 10 points <br /> The lowest cost proposal will receive ten(10)points. All other proposals will receive a <br /> proportionate amount of twenty points based on the ratio of each proposal to the lowest <br /> proposal. <br /> Experience—10 points <br /> Vendors must demonstrate an ability, knowledge, and background in successfully providing <br /> debt collection services to customers whose needs are similar to the City's. Experience in <br /> municipal debt collection services is preferred. Proposers will receive two (2) points for <br /> every year of municipal debt collection experience over the five-year minimum required, up <br /> to a maximum of ten(10)points. <br /> Customer Satisfaction—30 points <br /> Proposers will receive up to thirty(30)points based on responses to City inquiries of <br /> existing/past customer's satisfaction with the proposer. <br /> Recovery Rates—50 points <br /> The highest average recovery rate for NSF checks will receive twenty-five(25)points. All <br /> other proposals will receive a proportionate amount of twenty-five points based on the ratio <br /> of each proposal to the highest proposal. <br /> The highest average overall recovery rate will receive twenty-five (25)points. All other <br /> proposals will receive a proportionate amount of twenty-five points based on the ratio of <br /> each proposal to the highest proposal. <br /> 14 <br /> 2009-036-RFP,Debt Collection Services 11 of 13 <br />