2010/02/10 Council Agenda Packet

5 MEMORANDUM OF UNDERSTANDING 3 10. Copies of annual reports of fire/safety and health inspections to the Nutrition Program of Senior Services. 11. Routine maintenance and timely repair of all kitchen equipment. In the case a piece of equipment is not properly functioning(such as oven, refrigerator, freezer, dish machine), Senior Services must be notified to assist in modification of menus as needed. Provide routine cleaning of large equipment (ovens, hoods, refrigeration units, etc), and regular mopping of floors. 12. Referral of persons in need of nutrition counseling and home delivered meals to Senior Services Nutrition Program. 13. The sponsoring agency will not, on the grounds of race, color, religion, sex, national origin or handicap: a. Deny any individual any services or other benefits provided under the program b. Provide any services or other benefits to an individual which are different,or are provided in a different manner from those provided to others under the program c. Subject an individual to segregation or separate treatment in any manner related to his receipt of any service(s)or other benefits provided under this program d. Deny any individual an opportunity to participate in the program through the provision of services or otherwise, or will afford him an opportunity to do so which is different from that afforded others under the program. This agreement may be terminated by either party upon 30 days notice delivered to the other in writing. Senior Services hereby agrees to hold the Everett Senior Center harmless from any or all claims or loss or damage occasioned to it or any third person or property by reason of any acts or omissions on the part of Senior Services, its subcontractors, agents, employees, or persons working directly or indirectly in the performance of the contract and shall, after reasonable notice thereof, defend and pay the expense of defending any suit which may be commenced against the Everett Senior Center by any third person alleging injury by reason of such acts or omissions, and will pay any judgment which may be obtained against the Everett Senior Center in such suit. Everett Senior Center hereby agrees to hold Senior Services harmless from any or all claims or loss or damage occasioned to the meal site or any third person or property by reason of any acts or omissions on the part of Everett Senior Center, its subcontractors, agents, employees, or persons working directly or indirectly in the performance of the contract and shall, after reasonable notice thereof, defend and pay the expense of defending any suit which may be commenced against Senior Services by any third person, alleging injury by reasons of such acts or omissions, and will pay any judgment which may be obtained against Senior Services in such suit. A grievance process is provided for the use of any Nutrition Site participant who believes there is justifiable complaint. The following steps should be taken in resolving a grievance: 1. Contact the cook or person in charge of the meal site where the problem occurred. If the grievance involves on-site supervisory personnel, program policy, or possible discrimination, or if on-site personnel do not provide a satisfactory response within one working day, proceed to Step 2. 2. If the grievance has not been satisfactorily resolved in Step 1, the Nutrition Office should be contacted in writing. Within one working day, the Program Director will contact the client or community member to acknowledge receipt of the complaint. The Director will then investigate the grievance and set up a meeting within 15 days of receipt of the grievance. All parties will be notified in writing of the meeting date at least 10 days in advance. A written response to all parties involved in the grievance will be made within 15 days after the meeting. 3. If the client remains unsatisfied,they may request a hearing with the Snohomish County Division of Aging by contacting in writing: Susie Starrfield, Program Manager Snohomish County Division on Aging 16