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5.6 Card Blocks. In the event a Business Card is determined to be lost or stolen or if a 4 <br /> Cardholder is determined by the Business Account to be no longer eligible to use the <br /> card, the Business Account may initiate a Card Block via the Business Account Website <br /> to invalidate the subject Business Card.The Lead Agency may also initiate a Card Block <br /> or a Product Block as to any of the Business Account's Business Cards at the request of <br /> the Business Account, or at the sole discretion of the Lead Agency in accordance with <br /> Section 4.4, or if it is suspected that a card has been altered, duplicated, counterfeited, <br /> stolen or used by an ineligible Cardholder. Once initiated, a Card Block must be <br /> processed in the ORCA system and downloaded to all reader devices throughout the <br /> region. Until that occurs, there is the potential that the Business Passport Product and <br /> any e-purse value or other ORCA Products on the subject card will continue to be used. <br /> The Business Account, not the Agencies, remains responsible for all transactions, and <br /> any loss or costs arising there from,for forty-eight(48) hours after the Card Block was <br /> initiated. <br /> 5.7 Restoration of Value After Card Block. Following a Card Block,the Business Account <br /> may request the Lead Agency to restore value on a replacement of the blocked <br /> Business Card. An E-purse on a blocked card will be restored on the replacement card <br /> in approximately ten(10)calendar days after the replacement card is issued. The E- <br /> purse amount that remained on the lost or stolen card, forty-eight(48) hours after the <br /> Card Block was initiated in the ORCA system,will be restored to the replacement card <br /> via a remote revalue function. <br /> 5.8 Card Replacement. The Business Account is responsible for ordering and paying for <br /> any new cards needed to replace Business Cards that for any reason cease to be <br /> available or suitable for use by the Cardholders under the program of the Business <br /> Account, including but not limited to, if the unavailability or unsuitability is caused by <br /> damage, abuse, loss,theft, Card Block, and end of useful life. Provided, however, and <br /> notwithstanding the exclusion of warranties in Section 13, if a Business Card <br /> malfunctions within twelve(12)months after it was delivered to the Business Account, it <br /> shall be replaced by the Lead Agency without additional charge to the Business Account <br /> if the malfunction was caused by a defect in design, material or workmanship and was <br /> not caused by misuse, an intentional act, negligence or damage, reasonable wear and <br /> tear excepted. The Business Account understands and agrees that to avoid the <br /> disruption and inconvenience caused by sporadic failures as its cards are used, it must <br /> plan for replacement of its Business Cards on a regular basis. As a condition of <br /> continuing under the Business Passport program,the Business Account agrees that: <br /> (a) it will retire all of its ORCA Business Cards at some time within four years after they <br /> are issued by the Lead Agency to the Business Account; and (b) purchase replacement <br /> Business Cards at the then-applicable rate. <br /> ORCA Passport Agreement Page 6 of 23 City of Everett BA ID:1891 <br /> December 1,2010-November 30,2011 <br /> 17 <br />