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• <br /> Special Terms and Conditions 2 <br /> f. Cooperate with DSHS in the evaluation of their performance under the terms of this Contract <br /> including the following: <br /> • <br /> (1) Follow-up contact with clients, their families, guardians or primary caregivers regarding their <br /> satisfaction with the services provided; <br /> (2) Investigation and documentation of all complaints about the service provided; and <br /> (3) Periodic monitoring of service documentation records, verification of provider qualifications, and <br /> of billing and payment data in SSPS. <br /> 5. Consideration. Total consideration payable to Contractor for satisfactory performance of the work <br /> under this Contract shall be based on the following: <br /> a. The fee for service shall not exceed the rate listed in Exhibit A—Rate Schedule. <br /> b. DSHS will only reimburse the Contractor for the number of hours authorized and provided per <br /> client. <br /> c. In case of a legislatively mandated vendor rate change, the rates will be adjusted accordingly and <br /> will be incorporated into this Contract on the date the rate(s) become effective. DSHS will provide <br /> written notification of rate increases to the Contractor. <br /> 6. Billing and Payment. <br /> a. DSHS shall issue invoices generated by SSPS to the Contractor. <br /> b. The Contractor shall indicate on each invoice received from DSHS whether the services were <br /> delivered. <br /> c. The Contractor shall submit the invoices for payment as directed on the invoice or by using Invoice <br /> Express. <br /> d. The Contractor shall contact the DSHS staff who authorized the services if there is any problem <br /> with the SSPS invoice. <br /> e. DSHS shall use the completed SSPS invoice to generate payment to the Contractor. <br /> f. DSHS shall not pay the Contractor for cancelled or missed appointments, nor for scheduled <br /> hours of service when clients are not seen or served by the Contractor. <br /> g. In the event that the Client has fewer waiver resources available than the rate set in Exhibit A, the <br /> client or their family may choose to receive the services and pay the difference of the authorized <br /> amount and the Exhibit A set rate. The authorization will reflect this difference, if any. The <br /> Contractor accepts the DSHS payment amount, together with any Client participation amount, as <br /> sole and complete payment for the services provided under this Contract. The Contractor agrees <br /> to be responsible for collection of the Client's participation amount (if any) from the Client in the <br /> month in which-services are provided. <br /> DSHS Central Contract Services <br /> 1735LP Agency Respite Care Interlocal(9-28-10) Page 12 <br /> 29 <br />