2011/11/30 Council Agenda Packet

11 Development of these macro programs will allow the University to proceed with transition to the ORCA platform. It is recognized the University desires a long-term solution that would provide an automated direct interface with the ORCA system for uploading XML files and to issue card blocks, as identified in RFI 564, but the Agencies make no commitment that such a solution will be implemented. Section 11.12(f), lmplementation of RF1 614, Card Registration Block. The system change to block the ability to register cards issued to the University was implemented in Maintenance Release 14 (MR 14). If the University, at some point, determines that card registration is desired, the registration block can be reversed. Any such change will apply to all cards issued to the University. Use of the Card Registration Block is subject to the following conditions: 1. The University assumes all responsibility for managing the U-PASS program and Campus Cards. Transportation Services and the Husky Card Account and ID Center will continue to be the primary points of contact for cardholders. 2. The University will develop a communication plan for rolling out the new Campus Card. The communication plan will address the concerns identified in the following points: a. It is the University's decision to use a non-standard ORCA card to carry the ORCA transit product b. Clear definition of the benefits and limitations of U-PASS and the Campus Card as they relate to • ORCA c. Clear information regarding the option of purchasing a standard ORCA card The UW communications shall not intentionally reflect negatively on the ORCA system and functions. The ORCA Agencies Site Managers will be provided the opportunity to review and comment on the communication plan content and materials before they are finalized, and shall have final approval of all content references to the ORCA program and ORCA card functionality. The ORCA Agency Site Managers shall provide their approval or any required edits to meet agency approval no later than three (3) business days after materials are submitted for their approval. If the ORCA Agency Site Managers do not communicate their approval or required edits to meet agency approval within three (3) business days, their approval will be deemed granted. Communications to address emergency situations are exempted from this requirement. Notification of emergency communications will be provided to the ORCA Agency Site Managers no later than concurrent with public communication and the University will make all reasonable efforts to communicate in advance with the ORCA Agency Site Managers and receive their approval of references to the ORCA program and functionality. 3. The University will assist the Agencies in the development of a Quick Reference Guide for Agency Customer Service staff in the event they are contacted by U-PASS holders. The Quick Reference Guide will be reviewed and approved by Site Mangers and the University prior to distribution. 4. The University will work in good faith to locate one or more retail Terminal Revalue Units on campus. These will be accessible to the general public as well as University faculty, staff and students. 5. The University will investigate payroll deduction purchase of Washington State Ferry passes as an option for ferry riders. 6. The University agrees the Card Registration Block is limited to their Campus Card and will not be applied to Cascadia Community College, or any other entity that may become part of the U-PASS Agreement in the future that is not issued Campus Cards. Execution of this Memorandum of Agreement does not nullify or replace any portion of the U-PASS Agreement. 95 U-PASS Agreement Final, October 2011 Attar.hment 7. Memorandum of Agreement Page 44 of 44