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4. Scope of Services <br /> Services Name Description and Purpose Contents/Activities Party <br /> Com'orient Res onsible <br /> 1 Initiating and planning of the project. <br /> 2.Managing project scope.budget and forecast of the project <br /> resources <br /> 3.Managing communication between'client'and Cayenta's different <br /> teams <br /> 4.Assistance with Set up of different tools required for the project such <br /> For a monthly fee.HARRIS will provide an as SharePoint and CayStone and granting permission to different <br /> Upgrade Manager to oversee HARRIS's activities users. <br /> •Monthly Upgrade Manager for each Upgrade Component.including the 5 Conducting weekly issues&risk review meetings he upgh rade.nt' <br /> for <br /> Services Monthly Services coordination of the Consulting Support services, <br /> each functional area or ancillary product included in the upgrade.At HARRIS <br /> tracking the progress,managing resources and this meeting the project manager will work with the"client"to mitigate <br /> dealing with any development issues. any risks and identify any key issues that need escalation <br /> 6 Monitoring the progress of the project and overseeing all the <br /> deliverables and providing relevant reports throughout the project. <br /> 7 Assisting with preparation of the go-live plan and mock go live. <br /> 8.Managing'client-development items <br /> 9 Monitonng the go live weekend process <br /> 10.Managing project closure and transition to Cayenta Support. <br /> 1.A high level Schedule of Durations is provided in this document and 1 <br /> forms the basis for the monthly pricing for monthly recurring services. <br /> CLIENT will be responsible for managing it's lower level tasks within <br /> CLIENT will appoint a dedicated project manager each services component CLIENT may request to extend monthly <br /> '1•Monthly CLIENT Project to lead the upgrade project and the CLIENT recurring services by paying the fixed monthly fee for additional months <br /> Services Management project team.and to liaise with the Harris Upgrade of recumng services. CLIENT <br /> Manager 2.Provide all testing activities related to implementing the upgrade <br /> version utilizing tool provided by HARRIS(CayStone). <br /> 3.Provide leadership of the day to day testing efforts.ensuring testing <br /> is progressing at a pace to be completed within the allotted months of <br /> Consulting Support being provided by HARRIS <br /> CLIENT is engaging HARRIS for Consulting For the monthly fee.HARRIS will provide access to Consulting Support <br /> Support for a monthly fee for the duration of services <br /> months specified in the table of durations.CLIENT <br /> may choose to employ a longer duration of testing 1.Support for incidents logged in CayStone for issues that apse from <br /> if required.and may request additional months of CLIENT testing. <br /> Consulting Support for the monthly fee defined in 2.Scheduling for Priority 0 and 1 defect corrections <br /> 1•Monthly Consulting Support this agreement.Consulting Support is an optional 3.HARRIS will respond to incidents via Caystone regarding problems HARRIS <br /> Services Monthly Services value added service.and will not be provided or questions that the CLIENT testers encounter This is the preferred <br /> beyond the number of months specified in the method of communication when it comes to testing and managing <br /> table of services for any reason without an other aspects of the Project such as training needs,cut-over tasks. <br /> additional monthly fee.Any changes to extend business process changes.etc Email should be kept to a minimum <br /> the project will be agreed upon by way of a so that the history of every incident is captured in one place and is <br /> change order outlining the costs related to accessible to all. <br /> extending the monthly recurring support charges. 4.One on one analysis and WebEx sessions for issues requiring more <br /> 2 - Included In HARRIS will provide an Environmental and At no cost.and before CLIENT gets in to begin testing,HARRIS will <br /> Annual Included Services HARRIS <br /> Functional audit confirm that environment overall is functioning and useable <br /> Maintenance <br /> HARRIS will provide optional environment creation <br /> and data migration services for a fixed price per <br /> data migration This will include two environments 1 HARRIS technical team will prepare and complete the upgrade in <br /> only-test and production CLIENT may request the upgrade TEST environment(s)as denoted in the Table of Services <br /> Technical Technical and Data additional data refreshes beyond those listed 2.HARRIS will provide X additional data refreshes(as specified in the <br /> 3and Date Semces above for the same fixed price per data refresh Table of Services) HARRIS <br /> This is an optional service.and HARRIS will not 3.HARRIS technical team will provide technical services to deliver <br /> be required to provide any additional data combined menus and combined schema in conjunction with the <br /> refreshes for any reason without compensation upgrade to the latest supported version of Cayenta ERP <br /> My additional data refreshes needed will be <br /> agreed upon by way of a change order <br /> Scope of Services(cont'd) <br /> SOW Statement of Work <br /> Cayenta Upgrade Project Page 9 4/13/2017 <br />