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will take commercially reasonable efforts to provide features that perform as <br /> designed. <br /> 15. Customer Backup.The CivicRec system includes functionality for the Client to export any <br /> saved data into XLS or CSV format.At Client's request,CivicPlus may export such data on <br /> Client's behalf for an additional cost. <br /> 16. City of Everett Cloud and/or Offsite Hosting Terms and Conditions.Exhibit"B" is part of the <br /> agreement and supersedes any inconsistent provisions in the agreement. <br /> [Remainder of page intentionally blank. Signature page follows.] <br />