2017/10/25 Council Agenda Packet

1 4 Attachment A SNOPAC has taken steps to make this a cost neutral agreement for SNOPAC and in as much has not mark-ups costs. NORTHWEST agrees to pay these fees within 30 days of being invoiced. The following cost recovery rates are subject to change at SNOPAC's sole discretion. Tyler Mobile Computer: SNOPAC currently has a mobile site license and Tyler has agreed to allow NorthWest Ambulance (NORTHWEST) mobile licenses at no cost. Annual fees are based on estimated per mobile maintenance costs incurred by SNOPAC. Per License Fee: One-Time: No cost Annual: $265 per license RadiolP: Mobile VPN software necessary to access mobile. Per License Fee: One-Time: $143 Annual: $38.40 per license Wireless access is not included. Wireless device must have a static IP address to access the Mult-IP server. Staff Labor: SNOPAC agrees to provide up to two-hours of initial setup assistance*. After initial support SNOPAC will, at its sole discretion determine and how additional support may be provided. This time will be bill at a rate of$66.37 per hour in 1/4 hour increments.SNOPAC is not a replacement for NORTHWEST's internal technical and operational support. NORTHWEST will always attempt to self-resolve technical issues internally or with the support of Everett ED prior to contacting SNOPAC. *SNOPAC will provide the needed software and documentation on how to install the software.Initial support will be provided if issues arise during the installation and configuration of the Mobile software and mobile VPN connection. Support is available during normal work hours,Monday—Friday 0730-1630 excluding holidays,by calling 425-407-3939 or emailing helpdesk@snopac911.us. System training will be provided by Everett ND. SNOPAC/COE/Northwest Ambulance MOA for the Installation and Use of MOBILE Applications Page 5 of 5 181