Snohomish County Human Services 10/23/2017

3. The number of volunteer hours by reporting quarter and year-to-date. C. Quarterly Program Evaluation Project Report 1. Exhibit B, Statement of Work, Section II, Minimum Service Requirements, describes program evaluation projects. 2. Quarterly reports shall be submitted on a form submitted by LTCA. III. HOURS OF SERVICE The Agency will be open and provide services during its normal business hours of 10:00 AM to 3:00 PM Monday through Friday. IV. REIMBURSEMENT The request for reimbursement must be submitted on forms approved by LTCA. The monthly billing shall be based on allowable expenses and be accompanied by monthly expenditure reports showing line-item expenditures corresponding to the Approved Budget or amended Approved Budget Exhibit C. V. TRAINING REQUIREMENTS The Agency shall establish a training plan for all employees performing services under this Contract. The plan shall provide for orientation of new employees and ongoing in-service training for continuing employees. The training must be provided by qualified persons and will include either formal training sessions or on-the-job training. The dates and topics of training received shall be documented in a central file or in the personnel files of all employees who have received the training. VI. EMERGENCY PROCEDURES The Agency must establish a written plan that describes procedures to be followed in the event a client becomes ill or is injured while at the Agency's Center or if staff is in the client's home. The plan must be thoroughly explained to staff and volunteers. VII. CLIENT GRIEVANCE PROCEDURE Written information regarding the Client Grievance Procedure shall be posted in a place readily visible to clients. Exhibit A A-17-76-04-198 City of Everett—Carl Gipson Senior Center Page 2 of 3