Catholic Community Services 2/7/2018 (2)

City of Everett Human Needs Grant January 1 through December 31, 2018 Catholic Community Services CHART Case Management EXHIBIT A: Program Summary Provide housing support services to twenty (20) extremely low-income, Literally Homeless and at Imminent Risk of Homelessness households selected from the CHART List by the City of Everett. The CHART case manager will primarily focus on priority needs of the identified CHART individuals to help reduce contacts with criminal justice and emergency response systems. The primary intervention is facilitating necessary services that will support an individual to reside indoors. The expected roles and activities of the case manager will include but are not limited to: • Act as an essential member of a multi-disciplinary team providing on-going case management services with a harm-reduction focus to adults with severe and persistent mental illnesses and drug and alcohol-related issues. • Provide outreach and engagement services to assigned clients, to initially engage clients and maintain working relationships. • Conduct psychosocial assessments; develop goal planners with consumer participation; facilitate linkages to collaborative resources when appropriate. • Assume primary responsibility for coordinating all aspects of consumers' support and goal planners. This includes: providing and/or coordinating the delivery of psychiatric treatment; substance abuse treatment; and performing acute case management to facilitate consumer access to food, clothing, housing, medical care, financial assistance and vocational training or employment. Work with other services providers to provide robust support and a plan for off hour needs of the client. • Advocate for consumers' access to community resources and services, ensuring that consumers' needs are met and rights are maintained; consult and collaborate with community providers to ensure continuity of care. • Transport clients by providing or arranging transportation to necessary appointments that meet client goals. • Participate in the planning, organizing and facilitating of weekly CHART meetings presenting updates on all active clients. • Travel locally to outreach consumers; meet them on the street/in the community, make home visits, and assist with home inspections. • Provide, at times, crisis intervention and risk assessment, which could require tolerating unusual or unpleasant behaviors. • Document services provided.