Ordinance 1138-85 - Laserfiche WebLink

• may be reviewed by the City including spot checks by City officials or designee. Upon notification by City Franchisee agrees to meet with City to discuss and resolve any Subscriber problems to the City ' s reasonable satisfaction. (a ) Service Interruptions. In the event that the Franchisee' s service to any Subscriber is interrupted for twenty-four (24) consecutive hours, except for acts of God, matters beyond the control of the Franchisee, or due to circumstances for which the prior approval of the interruption is obtained from the City, the Franchisee shall upon request of the affected Subscriber, provide a pro-rata rebate of the applicable monthly fees to such affected Subscriber. (b) Complaints. The Franchisee shall ensure that all Subscribers and/or members of the general public have recourse to a satisfactory consideration of any complaint. Section 29. Subscribers ' Right of Privacy. The Franchisee will be bound by all of the provisions of Section 631 of the Act. Section 30. Franchise Discussions. Upon reasonable notice, the Franchisee agrees to meet with the City to discuss any question or problems which may arise under the Franchise. Section 31. Modification of Franchise Obligations. The City will grant to the Franchisee those rights not to exceed those provided for in Section 625 of the Act. Section 32. Franchise Renewal. The provisions of Section 626 of the Act will effectively govern the actions of the City and the Franchisee in proceedings relating to future Franchise renewal. In complying with the provisions of this section of the Act, the City expressly reserves the right to establish guidelines to measure the effectiveness of the Franchisee' s performance that may be required under the appropriate subsections of the Act or this Ordinance. Section 33. Right of City to Purchase. The City reserves the right to purchase the existing system under provisions of Section 627 of the Act, or in the event of a judicial or foreclosure sale pursuant to Section 39 (d) below. Section 34. Continuity of Service. (a ) Subscribers ' Rights. It shall be the right of all Subscribers to continue receiving service so long as their financial and other obligations to the Franchisee are fulfilled. In this regard the Franchisee agrees to act in good faith and reasonably so as to ensure that all Subscribers receive continuous, uninterrupted service subject to circumstances beyond Franchisee' s control. (b) Failure to Operate. In the event the Franchisee fails to operate a system for seventy-two (72) continuous and consecutive hours without prior notification to and approval of the City or without just cause such as an impossibility to operate the system because of the occurrence of an Act of God or other circumstance reasonably beyond Franchisee's control, the City may, after notice and an opportunity for Franchisee to ORDINANCE - 10 5-21-85