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Client, then this exclusive remedy shall be null and void, at SMI's corresponding to the remaining portion of the year, and in <br /> option. addition, if such termination takes place during the first year after <br /> 12.4 As an accommodation to Client,SMI may supply Client with the Delivery Date, a refund of a percentage of the License Fee for <br /> Limited Production Program(s) or with pre-production releases of such Program corresponding to the remaining portion of the first <br /> Programs (which may be labeled "Alpha" or "Beta" or "Limited year. The foregoing is Client's exclusive remedy against any and <br /> Production"). These products are not suitable for production use. all parties for any claim arising from or relating to loss of use of <br /> SMI does not warrant Limited Production Program(s) or pre- the program or to any other damage arising as a result of this <br /> provision. <br /> production releases;these products are distributed"as is". <br /> 13. OVERALL LIMITATION OF DAMAGES 15. TRAINING <br /> 13.1 In no case shall the aggregate amount of damages payable 15.1 Upon delivery and installation, SMI will provide Client with <br /> Training Services as specified on Schedule B upon the payment <br /> to Client by SMI as ordered payable by a court of competent terms stated therein.Thereafter training services will be provided <br /> jurisdiction regarding any claim arising from the Program or on the terms and at prices stated in SMI's then current schedule of <br /> breach or this agreement (including, without limitation, its fees for training services. <br /> warranty and indemnification provisions) exceed the amounts <br /> paid by Client to SMI under this Agreement. 16. SOFTWARE SUPPORT <br /> 14. INDEMNIFICATION 16.1 Software Support for the Program shall consist of the <br /> 14.1 SMI agrees to indemnify and hold Client harmless against services listed on the Client's current Software Support Schedule, <br /> any loss,damage,expense,or cost,including reasonable legal fees, which may change from time to time. <br /> arising out of any claim,demand,or suit asserting that the Program 16.2 During the Warranty Period specified above, Client shall be <br /> infringes or violates any copyright,patent,trade secret,trademark, entitled to software support without additional charge."Expiration <br /> or proprietary right existing under the laws of Canada,the United Date"shall mean the date of the expiration of the Warranty Period <br /> States,or any province or territory thereof("Claim"),subject to the and each subsequent anniversary of such date. Before each <br /> overall limitation of damages hereunder and provided that the Expiration Date,Client shall be billed for the then applicable annual <br /> Claim has been reduced to final judgment or has been settled with Software Support Fee. The yearly increase will never exceed the <br /> the consent of SMI. then current CPI. If Client has paid the applicable Software Support <br /> Fee on or before the Expiration Date, Client shall be entitled to <br /> 14.2 The indemnification obligation in this section shall be receive an additional year of Software Support. SMI shall have no <br /> effective only if(1) at the time of the alleged infringement, Client obligation to provide Software Support after the Expiration Date if <br /> was using a currently supported version of the Program listed in the applicable Annual Software Support Fee is unpaid. <br /> SMI's then current Supported Products List,(2)Client gave prompt <br /> notice of the Claim and permitted SMI to defend,and(3)Client has 16.3 The Software Support Fee shall be sent to SMI at the address <br /> reasonably cooperated in the defense of the Claim. SMI shall be set forth above, or such other address as SMI may designate. <br /> entitled to any award of damages or costs awarded by a court of Information as to the amount of the currently applicable Software <br /> competent jurisdiction with respect to any Claim.SMI shall have no Support Fee for the Program is available from SMI on request. <br /> obligation to Client to defend or satisfy any Claims made against <br /> Client that arise from the use,sale,licensing or other disposition of 16.4 SMI's current policy is to support the most recently released <br /> the Program by Client other than as permitted by this Agreement. version of the Program, provide only telephone support for the <br /> next prior version and to cease maintenance of earlier versions. <br /> 14.3 To reduce or mitigate damages,SMI may at its own expense SMI reserves the right to change this policy in its discretion and <br /> procure the right for Client to continue licensing the Program or reserves the right to discontinue support of Programs or versions <br /> replace it with a non-infringing product. If SMI supplies a non- of Programs for hardware and/or operating systems that are used <br /> infringing Release of the Program,Client shall promptly install it on by numbers of Clients that SMI deems inadequate to justify the <br /> its computer system, and terminate use of prior Releases of the cost of support.SMI shall provide Client with 20 days written notice <br /> Program. If Client is not entitled to such non-infringing Release of changes in support policy. <br /> under the terms of the SMI's Software Support arrangement with <br /> Client,Client shall pay any applicable fee for upgrading to the non- 16.5 Client agrees that in order to receive Software Support for a <br /> infringing Release, as stated in SMI's then current fee schedule, Program, Client must use a currently supported version of the <br /> within thirty (30) days of delivery of such Release. If, in its Program as listed in SMI's Supported Products List. Client <br /> judgment, SMI deems that, due to the Claim or for any other acknowledges and agrees that it may be necessary to update its <br /> reason,it is not in SMI's practical interest to continue distributing a computer hardware and/or operating system to achieve <br /> Program, SMI may require Client, upon thirty (30) days written compatibility with the currently supported version. Client <br /> notice, to terminate use of a Program.Thirty days after notice to acknowledges and agrees that if it has allowed its subscription to <br /> terminate use of a Program, this Agreement shall terminate as to Software Support to lapse, and if its version of the Program is not <br /> the Program involved,Client shall receive a refund of a percentage currently supported, it may have to obtain a current version to <br /> of the current year's Software Support Fee for the Program obtain Software Support,as is discussed below. <br /> Schedule Masters,Inc. - 3 - Software License and Services Agreement Rev. 20180115 <br />