Matrix Consulting Group 5/4/2018

Qualifications Overview to Conduct a Public Works Assessment EVERETT, WASHINGTON • Evaluate the use of overtime. Depending upon the types and frequency of work as well as emergencies, the use of overtime is sometimes necessary. However, when this becomes a routine part of operations, other approaches to the use of overtime should be examined. The project tern will assess the approaches to using overtime in the Department and will recommend any required changes in this approach. • Evaluate the Department's fleet of vehicles and equipment. The project team will assess the age of the fleet, which is an indicator of the degree to which the City has allocated sufficient funding for its replacement over an extended period of time. The failure to replace the fleet on a regular schedule, over time, can impact its downtime and, as a result, the productivity of field crews. Our team will also evaluate how the Department obtains equipment, the adequacy of the equipment for the work performed and the frequency of downtime. • Evaluate outsourcing and insourcing opportunities. The services provided by the Department would be evaluated for outsourcing and insourcing, recognizing that this choice has multi-faceted dimensions including cost, responsiveness, level of service guarantees, contract oversight, availability of competitors, etc. • Evaluate the adequacy of asset management by the Department. Approaches to renewing and replacing infrastructure will be examined by our project team. The Department is responsible for the maintenance of a significant and expensive street infrastructure system. As part of this evaluate the development and management of the City's Capital Improvement Program. • Evaluate the use of technology in the Department. The degree to which automated systems are implemented and used in the Department will be evaluated, including the use of GIS, tablet devices and maintenance management systems. Cost-saving technologies will be identified and recommended where appropriate. • Evaluate the adequacy of administrative systems and procedures. The project team will evaluate the Department's systems for capturing and reporting labor, materials, equipment and contractual costs in a real-time and accurate manner. Further, we will evaluate the steps in the processes to gather these data in terms of the degree of automation, any duplication of efforts, unnecessary sign- offs and approvals, etc. As part of this assessment, we will assess the overall organizational culture to ensure systems support accountability and efficient service delivery. • Evaluate customer service, including internal and external customers. For example, in analyzing the service request response system, we would evaluate Matrix Consulting Group Page 21