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f. On a monthly basis,or more frequently as needed or requested, follow-up <br /> with the employee's physician to obtain a release to regular duty. <br /> g. Prepare action plans for all time loss claims within five(5)working days <br /> of notification. Update action plans at least every thirty(30)days or more <br /> frequently as needed,and enter this information in progress notes. <br /> h. Review all time loss claims at least every twenty-one(21)days. Review <br /> any time loss over$50,000 every fourteen(14)days, document in progress <br /> notes and notify the City of any irregularities. <br /> i. On all time loss claims make physician contact at least every thirty(30) <br /> days or as requested by the Workers' Compensation Staff. <br /> j. Set time loss claim reserves within ten(10)days of receipt of claim and <br /> review reserves every thirty(30)days thereafter documenting in progress <br /> notes. <br /> k. Advise the City Risk Manager/Workers' Compensation Staff when <br /> reserves exceed$100,000. <br /> 1. Assign vocational services according to Washington State laws and <br /> guidelines. <br /> m. Complete "Employer Closure"notification within ten(10)days of receipt <br /> of information indicating the file can be closed. <br /> 8. Additionally,the service provider's manager or administrator will: <br /> a. Assure all statutory requirements are being met. <br /> b. Assure that the service provider will pay any assessment that results from <br /> failure to meet statutory time loss payment,or other penalties assessed <br /> which are caused by it or its employees or agents. <br /> D. Employee Communications &Claims Resolution Support <br /> 1. Provide print communications,online tools,and other interactive services so <br /> employees understand their workers' compensation claim. <br /> 2. Coordinate with City representatives on employee relations issues concerning <br /> workers' compensation claims. <br /> 3. Promptly respond to all injured workers inquiries and questions. <br /> II. Service Fees-See Exhibit B. <br /> Page 16 <br /> Workers Compensation PSA 2017 <br />