GTECHNA 8/22/2018 - Laserfiche WebLink

c) Post-Termination Assistance: The City of Everett shall be entitled to any post-termination assistance generally made available with respect to the Services unless a unique data retrieval arrangement has been established as part of the Service Level Agreement. d) Secure Data Disposal: When requested by the City of Everett,the provider shall destroy all requested data in all of its forms, for example: disk, CD/DVD, backup tape,and paper. Data shall be permanently deleted and shall not be recoverable, according to National Institute of Standards and Technology(NIST) approved methods and certificates of destruction shall be provided to the City of Everett. 8. Background Checks: The Service Provider shall conduct criminal background checks and not utilize any staff, including sub-contractors, to fulfill the obligations of the contract who has been convicted of any crime of dishonesty, including but not limited to criminal fraud, or otherwise convicted of any felony or any misdemeanor offense for which incarceration for a minimum of 1 year is an authorized penalty. The Service Provider shall promote and maintain an awareness of the importance of securing the City's information among the Service Provider's employees and agents. 9. Data Dictionary: Prior to go-live,the Service Provider shall provide a data dictionary. 10. Security Logs and Reports: The Service Provider shall allow the City of Everett access to system security logs that affect this engagement, its data and or processes. This includes the ability for the City of Everett to request a report of the records that a specific user accessed over a specified period of time. 11. Contract Audit: The Service Provider shall allow the City of Everett to audit conformance including contract terms, system security and data centers as appropriate. The City of Everett may perform this audit or contract with a third party at its discretion at the City's expense. Such reviews shall be conducted with at least 30 days advance written notice and shall not unreasonably interfere with the Service Provider's business. 12. Sub-contractor Disclosure: The Service Provider shall identify all of its strategic business partners related to services provided under this contract, including but not limited to, all subcontractors or other entities or individuals who may be a party to a joint venture or similar agreement with the Service Provider, who will be involved in any application development and/or operations. 13. Operational Metrics: The Service Provider and the City of Everett shall reach agreement on operational metrics and document said metrics in the Service Level Agreement. Examples include but are not limited to: a) Advance notice and change control for major upgrades and system changes b) System availability/uptime guarantee/agreed-upon maintenance downtime c) Recovery Time Objective/Recovery Point Objective d) Security Vulnerability Scanning By signing this Agreement,the Service Provider agrees to abide by all of the above Terms and Conditions. City of Everett/Gtechna Software Agreement Page 18 7/25/2018