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2017-Support Services Agreement <br /> 27. Other SSA Exclusions <br /> Services provided do not include support for system environment changes necessitated by the Client. <br /> Examples of exclusions include such things as: <br /> • Equipment upgrades(e.g.New Servers,DBMS Upgrades,Network Changes,File migrations, <br /> Middleware upgrades,etc.); <br /> • 3rd Party Vendor software changes(ex.New Versions,Interfaces,File Imports/Exports,Anti-Virus, <br /> etc.). <br /> Annex "A" — Gtechna Contact Info & Escalation <br /> • Email address:support@gtechna.com; <br /> • Office telephone: 1-866-308-7877 or 514-953-9898 Ext:3; <br /> • Hot-Line/Emergency telephone for Critical Incidents only:514-297-3252; <br /> • Escalation: <br /> Lead Customer Support:Michel Archambault 1-514-591-2517 MicheLarchambaultektechna.com <br /> Senior Director Operations:Martin Chartrand 1-514-796-3501 Martin.chartrand@gtechna.com <br /> Annex "B" - Customer specific <br /> Full name&Title Email address Phone Number <br /> System responsible,super user#1 <br /> Backup System Responsible <br /> Other info when applicable <br /> • Server room <br /> • Equipment room <br /> • Parking right provider <br /> • Other <br /> gtechna,a division of ACCEO Solutions Inc. <br /> 7075 Place Robert-Joncas#M101,Saint Laurent,QC NV 2Z2 12 <br /> Le <br /> 334 Cornelia St.,suite 549 Plattsburgh,NY 12901 <br />