Linko Technology Inc 10/26/2018 - Laserfiche WebLink

Page 4 of 17 SCHEDULE B SERVICES PART 1 —HOSTING SERVICES 1.1 Services. Linko will do the following, commencing on the Commencement Date: (a) establish an account in the Application for the Customer, and assist the Customer to upload its initial data into the Application; (b) establish accounts in the Application for the Regulatees; (c) host the Application, or arrange for the Application to be hosted, and made available online for the Customer's and Regulatees' use pursuant to the terms of this agreement and any applicable end user licence agreements. PART 2—MAINTENANCE AND SUPPORT SERVICES 2.1 Technical Support. Linko will: (a) provide technical support for the Application from 8:00 AM to 5:00 PM MST, Monday to Friday excluding holidays, via telephone; and (b) provide a non-emergency email address for the Customer to submit technical reports and questions to Linko. 2.2 System Maintenance. Linko will perform maintenance on the Application as needed. Whenever possible, scheduled maintenance will occur between on Fridays between 6:00PM and 10:00PM Pacific Time. PART 3—PRODUCT UPGRADES AND UPDATES 3.1 Linko will update the application during the Schedule Downtime in order to maintain the software at the latest version. PART 4—OTHER SERVICES 4.1 If the Customer requests any changes to the Services or the Application, Linko will estimate the cost of those changes and any timeline adjustments that will be necessary as a result of those changes. If the Customer wishes to proceed with those changes, the Customer will agree in a written, signed, change order to pay for those costs and accept those timeline changes. If such a change order is not delivered to Linko within a reasonable time requested by Linko, then the change request will not be implemented.